Client Partner Consultant, DentaQuest

Overview

Sun Life U.S. is a leading provider of employee and government benefits, helping millions access care and coverage. Sun Life U.S. offers a portfolio of benefits and services and operates nationwide with thousands of employees and associates. Denta Quest manages dental and vision benefits for millions of Americans, focusing on prevention and value to improve oral health.

Job Description summary:
The Client Partner will manage contract deliverables including compliance reporting, financial reporting, and service level performance reporting, and ensure effective coordination and communication of client requests to meet client expectations.

• Maintain ongoing, effective communications and service to current clients via on-site meetings, conference calls, and day-to-day interactions.
• Support Denta Quest leadership in administration of the client’s program and communicate information accurately to ensure expectations are met and terms of the RFP and contract are fulfilled.
• Identify client expectations and ensure they are delivered; resolve issues and strengthen relationships at various professional levels within the client’s organization.
• Coordinate and serve as primary contact for client audits of Denta Quest programs, including documentation requests, meeting organization, and auditor follow-up responses.
• Develop and maintain relationships with functional areas within Denta Quest to ensure effective contract performance.
• Support innovative business practices and process improvements for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
• Monitor regulatory and fee schedule changes and communicate them to ensure compliance with state and federal guidelines.
• Provide timely and accurate reporting to clients.
• Update Office Reference Manuals, implement corrective actions, and organize client audits effectively.
• Develop and submit IODs based on CMS, market- or client-specific program requirements.
• Manage processes for obtaining program requirements, documentation, support, and other special client requests.
• Provide regular updates to senior management on internal and external issues affecting market performance.
• Represent Denta Quest at health fairs, conferences, and advisory meetings when appropriate.
• Other duties as assigned.

What you will bring with you
:

• Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
• Five years’ experience working with external clients/customers; proven track record of providing superior service.
• Two years’ experience working with Medicare Advantage programs.
• Strong organizational, written and oral communication skills, including presentation skills.
• Knowledge of group benefits; ability to provide consultative services and use management reports to meet customer needs.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Excel, Word and Outlook.
• Proven problem-solving skills and good judgment based on data with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Excellent customer service skills.
• Up to 20% local travel required.
• Ability to work in a traditional office setting or remote equivalent.
• Ability to operate computer equipment and communicate via telephone; work in virtual teams.
• Work environment may include high voice levels and interruptions.

Salary Range: $63,000 - $94,500. This role is eligible for a discretionary annual incentive based on individual and company performance. Sun Life is committed to pay transparency and equity.

Sun Life embraces a hybrid work model balancing in-office collaboration with virtual work. Team members are expected to be in the office at least 2 days per week.

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We are committed to fostering an inclusive environment where all employees belong and can thrive. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life
: we offer comprehensive benefits, including vacation and sick time,…