Risk & Claims Consultant

Join Our Team as a Risk & Claims Consultant – Turn Insights Into Impact!

Are you passionate about understanding customer behaviors, uncovering pain points, and driving meaningful change through research? We’re seeking a thoughtful and inquisitive Risk & Claims Consultant to join our growing insurance and financial services team. In this role, you'll play a pivotal part in shaping service strategies by capturing the voice of the customer and turning data into actionable insights.

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Comprehensive Training & Mentorship – Whether you’re experienced or just getting started, we provide robust onboarding and ongoing support.
⏰ Flexible Work Options – Full-time or part-time positions with remote and hybrid flexibility.
📈 Career Growth – Clear paths into customer strategy, research leadership, or experience design roles.
💰 Competitive Compensation – Base pay plus performance-based bonuses and advancement opportunities.

• Conduct qualitative and quantitative research to understand customer needs, behaviors, and pain points.
• Design and deploy surveys, interviews, focus groups, and feedback tools.
• Analyze customer experience data and journey touchpoints to identify patterns and opportunities for improvement.
• Translate insights into compelling stories and strategic recommendations for internal stakeholders.
• Collaborate across teams to influence product, service, and operational enhancements.
• Support continuous improvement initiatives that elevate the overall customer experience.

✔ Curious, empathetic, and research-driven
✔ Skilled in gathering and analyzing both qualitative and quantitative data ✔ Excellent communication and storytelling abilities
✔ Detail-oriented with a strategic mindset
✔ Experience with CX research, UX research, customer analytics, or market research is a plus (but not required)

✅ Paid training and professional development opportunities
✅ Health insurance and retirement plans
✅ Performance bonuses and employee recognition programs
✅ Advancement opportunities into customer strategy, design, or research leadership

If you’re passionate about discovering what customers truly need and using that knowledge to drive meaningful change, we’d love to have you on our team.

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Apply now to join us as a Risk & Claims Consultant—where your insights shape experiences and your work creates lasting impact.