Customer Service Representative II

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Must haves:

• Call center experience
• Ability to document on multiple computer systems.
• empathy

Primary duties may include, but are not limited to:
Analyzes problems and provides information/solutions. Operates a PC to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and service issues.

Provides external and internal customers with requested information. Proficient in all basic customer service functions. Knowledgeable in finance/financial systems to be able to assist with inquiries. Receives and places follow-up telephone calls / e-mails to answer questions. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of NGS services and contracts.

Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals and expectations.

Requires a HS diploma or GED: 1 to 3 years of work experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

All your information will be kept confidential according to EEO guidelines.