Digital Customer Education Content Specialist - ezyVet

Create and maintain digital adoption and learning content that helps customers and employees use IDEXX Veterinary Software with confidence. You will focus mainly on in-app guidance and also contribute to eLearning courses, videos, and other learning materials. You will work with product, support, and implementation teams to identify learning needs and deliver measurable results.

Veterinary teams rely on ezyVet every day. Clear, timely guidance within the software helps them learn faster, work more efficiently, and get more value from the product. Your work shapes how customers and employees experience IDEXX Veterinary Software, and your results show up in product adoption and user success.

• You will design, build, test, and maintain in-app guidance, including Walk Me Smart Walk-Thrus, Smart Tips, launchers, and onboarding experiences.
• You will develop eLearning courses, videos, job aids, and other digital content for customers and employees.
• You will assess learning needs with product, support, marketing, and implementation teams to find where guidance or training will improve product adoption.
• You will design learning solutions with clear, measurable learning objectives, applying adult learning principles, UX principles, and IDEXX brand standards.
• You will test content before release and with product updates to confirm accuracy and limit disruption to customer workflows.
• You will analyze user behavior, content performance, and feedback to improve content.
• You will share recommendations and project updates with stakeholders, and maintain knowledge bases and content standards that support consistency.
• You will stay current on IDEXX products, digital adoption and eLearning practices, and emerging tools, including the responsible use of AI.
• You will occasionally lead live training, virtual or in person, and travel to conferences and team summits.

• Bachelor's degree, or an equivalent combination of education and experience.
• Working knowledge of ezyVet (as a user, administrator, trainer, or implementer), or hands-off experience with practice management software in a veterinary setting.
• Experience conducting learning, training, or performance support needs assessments.
• Knowledge of adult learning principles and experience applying them in learning design.
• Experience creating customer-facing learning content, training materials, documentation, or digital guidance.
• Clear, concise, and engaging writing, plus presentation and facilitation skills for working with stakeholders and occasionally leading live sessions.
• Careful attention to detail in content review, testing, QA, and troubleshooting, with planning skills to manage multiple priorities and deadlines.
• Ability to learn new products and tools quickly and explain complex technical information to varied audiences.
• Ability to work both independently and as part of a team, with initiative and accountability.
• Analytical and problem‑solving skills, including validating assumptions through testing, research, and stakeholder input.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Preferred:
  Experience building and optimizing digital adoption solutions with platforms such as Walk Me, Whatfix, or Pendo.
• Preferred:
  Experience with authoring tools (such as Articulate, Camtasia, Captivate, or Guidde), LMS/LCMS platforms, and video production and editing.
• Preferred:
  Experience delivering live, virtual, or webinar‑based training.
• Preferred:
  Familiarity with HTML, CSS, or jQuery.
• Preferred:
  Curriculum and training design experience, plus knowledge of UX and design principles, graphic design, or multimedia production.
• Preferred:
  Knowledge of AI tools and how to apply them responsibly in content development.
• P…