Membership Services Representative - Casco Bay

Overview

Under the supervision of the Membership Director, the Membership Services Representative builds relationships with members and provides helpful, friendly, and professional customer service. They are responsible for ensuring the membership department conveys the mission, purpose, image, and core values of the YMCA of Southern Maine.

• Thursday 8:30 AM – 12:00 PM
• Friday 2:00 PM – 6:00 PM
• Every Other Sunday 8:30 AM – 2:00 PM

• Inclusion – Honors the YMCA of Southern Maine’s Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation.
• Relationship Building – Develop positive, authentic relationships within the Y that lead to greater awareness of the Y’s mission and impact, growth in number of people served, as well as revenue. Greet all members and guests and provide excellent customer service on the phone and in person by providing complete and accurate information to members. Learn current and prospective member’s needs and interests through appropriate questioning and listening techniques;
  
  highlight how the Y can meet these needs and interests. Listen and express herself effectively and with an understanding of the needs of a particular audience.
• Personal Growth – Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.
• Operations & Safety – Demonstrates clear knowledge and understanding of YMCA membership policies and procedures by accurately conveying and implementing with members. Is knowledgeable on all programs and membership events. Incorporates YMCA mission and core values in daily interactions with members.
• Data Tracking & Documentation – Maintains accurate and consistent data tracking and documentation, as required. Registers members into programs including completion of all paperwork, receipt of monies and data input into software system. Manages all monetary transactions accurately including accepting payments, issuing receipts, providing change and reconciling cash drawer at completion of shift. Processes all membership transactions effectively and accurately.
• Other duties as required.

• High school diploma or GED.
• Strong communication skills, including the ability to communicate effectively and respectfully.
• Exercises good judgment and provides excellent customer service.
• Pays attention to detail.
• Can work with frequent distractions and interruptions.

• Free personal membership.
• Earned paid leave.
• Generous program discounts – including swim lessons and camp.
• Meaningful assistance programs such as mentoring and retirement (403(b) and Y Retirement when eligible).
• Training, certification and advancement opportunities.

USD $16.75 – $17.25 per hour.

Entry level

Part-time

Other

Wellness and Fitness Services