Community Engagement Manager

Social Services Program Manager

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Department of Health and Human Services (DHHS)

Opening Date:
January 14, 2026

Closing Date:
January 28, 2026

Job Class Code: 5094

Grade: 28 (Supervisory)

Salary: $64,334.40 - $91,332.80 per year*

* This is inclusive of a 1.00% recruitment and retention stipend

Position Number:

Location:

This full time position can be located in either Augusta, ME or Portland, ME

As the Community Engagement Manager for Developmental Services, you will serve as the primary point of contact for applicants and current providers involved in delivering services under Maine Care, impacted entities, to include self‑advocacy and advocacy groups supporting and seeking to improve systems and supports for individuals with developmental disabilities and brain injuries. This position is responsible for managing the end‑to‑end provider application process, supporting current and prospective providers, and strengthening relationships between Federal and State Services and Supports to include Maine Care Services and the provider community.

In addition to provider engagement, this role collaborates with advocacy and advisory groups, including the Developmental Disabilities Council and Speaking Up For Us, ensuring that the voices of individuals with lived experience inform system improvements. The Manager also partners closely with Maine Care Services to coordinate and improve provider communications and ensure seamless, supportive application and onboarding experience.

• Collaborate with internal teams, including program managers, subject matter experts and quality assurance and improvement staff, to ensure alignment between provider engagement efforts and OADS’ mission, values, and strategic goals.
• Oversee and manage the full application process for individuals and organizations seeking to become Maine Care service providers for services operated within Developmental Disability and Drain Injury Services.
• Serve as the primary point of contact for prospective providers, offering guidance, resources, and support throughout the application and enrollment process.
• Establish and maintain strong working relationships with the Office of Maine Care Services to align provider engagement strategies, streamline processes, and resolve provider‑related concerns.
• Collaborate with external impacted parties, including the Developmental Disabilities Council and Speaking Up For Us, to incorporate input into system development and provider practices.
• Develop and implement outreach strategies to attract and retain high‑quality providers across the Developmental Disabilities and Brain Injury Services System.
• Support ongoing educational and informational materials for providers through onboarding and implementation.
• Monitor trends, identify barriers, and propose solutions to improve the provider experience and increase service accessibility across Maine.
• Develop and support implementation in consultation with Program Managers, a tracking and system process for service delivery, for recruitment and maintenance of strong provider networks for full state coverage, to include Member access to providers and services directory.
• Facilitate listening sessions, and Provider forums to support transparent communication and shared learning in collaboration with Program Managers and Subject Matter Experts.

Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity. Equivalent related work experience may be substituted for education on a year‑for‑year basis.

• Demonstrated experience in policy development and technical writing, including the preparation of…