Night Auditor

Location: Hyatt Place Portland Downtown Old Port Square

Portland , ME

Job :1974

# of Openings:0

Hyatt Place Portland Old Port, Maine is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

Working at Hyatt Place Portland Old Port offers numerous benefits, including professional growth within the globally recognized Hyatt brand, access to comprehensive training, and career development opportunities. Situated in the heart of Old Port, the Hyatt Place Portland Old Port is just one block away from the Casco Bay Waterfront and historic harbor. Step out of the hotel and be surrounded by world‑class restaurants, bars, storefronts, and cafes, and just a short walk to numerous art galleries, museums, and theaters.

Working as a Hotel Night Auditor Agent, Hotel Front Desk Overnight Clerk, Hotel Overnight Guest Service Agent, or Overnight Front Office Agent. Hyatt Place Portland Old Port offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Clerk or Hotel Overnight Front Office Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out.

With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

• Comprehensive Benefits:
  Medical, Dental and Vision
• Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check‑In and Check‑Out:
  Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer‑facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and…