Banquets Captain

Doubletree Portland is seeking a dedicated and experienced Banquet Captain to oversee and coordinate our event catering services. This role offers an exciting opportunity to lead a team in delivering exceptional service and ensuring the success of each event. If you have strong leadership skills, attention to detail, and a passion for hospitality, we invite you to join our dynamic team.

• Supervise and coordinate all aspects of banquet events, including setup, service, and breakdown
• Lead and motivate banquet staff to ensure high standards of service and professionalism
• Collaborate with event planners and clients to understand event requirements and special requests
• Ensure timely and accurate execution of event timelines and service sequences
• Monitor and maintain cleanliness, safety, and sanitation standards in banquet areas
• Manage inventory and ensure proper setup of tables, linens, and equipment
• Address and resolve any issues or guest concerns promptly and professionally
• Assist with training and development of banquet staff to uphold service excellence

• Proven experience as a Banquet Captain or similar role in hospitality or event management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work efficiently under pressure and handle multiple events simultaneously
• Knowledge of food and beverage service standards
• Attention to detail and organizational skills
• Flexibility to work evenings, weekends, and holidays as required
• High school diploma or equivalent; hospitality or related certification preferred

Join our team at the Doubletree Portland and be part of a vibrant, customer-focused environment that values growth, teamwork, and excellence. We offer competitive compensation, opportunities for advancement, and a supportive workplace culture committed to your professional development.

EOE

• Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
• Continuously monitor the guest’s service level and comfort at all times.
• Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
• Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
• Immediately relay guest compliments or complaints to management.
• Meet with function group leader to determine last minute changes and discuss various setup arrangements.
• Ensure proper cleaning of all equipment after function is completed.
• Supervise assigned banquet personnel throughout functions.
• Assist staff with room set ups, food service, and clean up when necessary.
• Maintain Step Stone and hotel standards of food, beverage, and quality guest service.
• Ensure guest satisfaction by delivery of an exceptional product.
• Complete Supply Requisition s
• Create Bill and deliver to client for review and editing