ServiceNow Application Analyst, ITOM, CMDB
Listed on 2025-10-31
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IT/Tech
IT Consultant, IT Support
Overview
Join our dynamic and forward-thinking team at IDEXX as Service Now Application Analyst focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB). Our team is enhancing the CMDB to increase quality, comprehensiveness, and reliability, supporting a mature and trusted CMDB that enables secure operations, proactive service delivery, and automation opportunities.
In this role, you will maintain, optimize, and ensure the ongoing health and accuracy of our CMDB. You will partner with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold CMDB integrity and drive operational excellence.
If you are passionate about empowering IT operations through a world-class CMDB and thrive in a collaborative, mission-driven environment, we welcome your application.
Responsibilities- Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs.
- Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling.
- Identify, diagnose, and resolve issues impacting the CMDB, independently or with Service Now developers and other technical teams.
- Partner with stakeholders across IT, Security, and Service Management to understand requirements and translate them into actionable CMDB use cases.
- Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence.
- Support Service Now discovery, integration, and automation processes to ensure accurate and timely CI data population.
- Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting.
- Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes.
- Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity.
- 3-5+ years of hands-on experience supporting and maintaining a Service Now CMDB in a large, complex IT environment.
- Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management.
- Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement.
- Familiarity with Service Now ITOM modules (e.g., Discovery, Service Mapping) and integration points.
- Excellent analytical and problem-solving skills with keen attention to detail and data accuracy.
- Ability to communicate technical concepts to both technical and non-technical audiences.
- Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities.
- Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar) a plus but not required.
100% remote with a preference for EST or CST.
What You Can Expect From Us- Base annual salary target: $90,000 to $100,000 (flexibility available).
- Opportunity for annual cash bonus.
- Health / Dental / Vision Benefits Day-One.
- 5% matching 401k.
- Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more.
We’re proud of the work we do and the impact it has. IDEXX is an innovation leader serving customers in over 175 countries with a global workforce of over 10,000. We foster a positive and respectful work culture that supports growth, learning, and purposeful work.
IDEXX values a diverse workforce and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, veterans, and other underrepresented groups to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or other protected categories.
Job Details- Seniority level:
Not Applicable - Employment type:
Full-time - Job function:
Information Technology - Industries:
Biotechnology Research, IT Services and IT Consulting, Veterinary Services
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