HelpDesk Administrator

Help Desk Administrator

Department: Arkalytics - Support

Employment Type: Full Time

Location: Remote

Compensation: $50,000 - $65,000 / year

At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars:
Do something meaningful, With a great team, Earning what you deserve.

Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision‑making, we thrive at the intersection of innovation and impact.

Our team is made up of curious, collaborative, and community‑minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote‑friendly work to match.

• A flexible remote work policy with optional access to our Portland, Maine office
• A 4‑day workweek after 3 years of service
• Generous paid time off, including 11 holidays
• Medical, disability, life insurance, and optional dental/vision
• 401(k) retirement plan with company match
• Training & certification reimbursement
• Milestone recognition programs, annual PTO increases, and more

All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.

Arkatechture is seeking a Support Desk Administrator to manage and support the operational health, security, and reliability of Arkalytics environments for both internal teams and customers. This role is responsible for system administration, user provisioning, platform configuration, and operational incident response across cloud and analytics platforms. The Support Desk Administrator will proactively monitor environments, maintain system performance, enforce security policies, and support release and deployment processes using established CI/CD and change management procedures.

The ideal candidate is a detail‑oriented technical professional with strong Linux/cloud administration skills and a passion for platform stability, security, and customer success.

Please send a cover letter and resume with your application.
You must submit both documents to be considered for the position
. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation.

• Troubleshoot and resolve issues which may require admin privileges and knowledge
• Basic operational administration (setting up of permissions, folders, RBAC, policies etc) of all assigned Arkalytics systems (internal and client facing)
• Contribute to best practices that can be followed by the Support Services team
• Manage and contribute to Admin documentation for the Support Services team
• User provisioning (offboarding, onboarding, role changes) following Arkalytics policies
• Part of Information security team responsible for Arkalytics platform security
• Ensure security controls are in place at all times
• Performance tuning of systems
• Additional responsibilities as assigned

• 2+ years of experience in a similar individual contributor role
• Bachelor's degree in a related field or comparable work experience is acceptable for this position
• Strong experience working with Unix/Linux operating systems and administration of such systems
• Experience with Tableau, Power
  
  BI or another BI Tool is a must
• Experience with cloud computing preferably AWS is preferred
• Experience working on a service desk in a customer facing support role
• Experience with systems such as Snowflake, Jenkins, OpenVPN, Bitbucket, and Auth0

• Tableau Server or Power
  
  BI level Certification or a different tier is preferred
• Knowledge of Git, Jira, Confluence, Slack in an agile environment
• Experience working on a service delivery team
• Experience working with financial institutions such as Credit unions, Banks