Information Technology Manager

Information Technology Manager – SMRT Architects & Engineers

Location:

Cumberland County, ME | Salary: $135,000 – $155,000 per year |

Employment Type:

Full‑time | Seniority Level: Mid‑Senior

Are you ready to drive technology transformation with a team that blends innovation, tradition, and purpose? As our Information Technology Manager, you’ll lead IT support, modernize infrastructure, and ensure our systems are secure, efficient, and aligned with business goals.

• Guide IT support and operations across multiple locations in a technically complex, high‑performance environment.
• Mentor and lead an IT support specialist team.
• Oversee daily IT support operations, ensuring timely resolution of incidents and requests.
• Establish and enforce IT support policies, procedures, and standards.
• Lead initiatives to modernize support infrastructure, including automation, cloud migration, and remote support capabilities.
• Collaborate with senior leadership on budgets, resource allocations, and technology roadmaps.
• Ensure reliability and performance of desktop, server, and network environments.
• Manage lifecycle of hardware and software assets.
• Serve as an escalation point for critical incidents and coordinate cross‑functional response efforts.
• Maintain relationships with external vendors and service providers.
• Ensure IT support practices comply with organizational security policies and regulatory requirements.
• Support implementation of endpoint protection, access controls, and data privacy measures.
• Maintain confidentiality and discretion regarding sensitive information.

• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem‑solving skills.
• Ability to explain technical issues to both technical and non‑technical users.
• Proficiency with Microsoft Office Suite.
• Strong understanding of network architecture, cybersecurity principles, and enterprise IT operations.
• Experience with budgeting, vendor negotiations, and strategic planning.
• Proven ability to manage multiple projects, prioritize tasks, and deliver timely results under pressure.
• Proven ability to lead technical projects and manage complex support environmentsli>
• Passion for mentoring and developing junior staff.

• We’re a team of architects, engineers, planners, and professionals who thrive on solving complex challenges through design and technology.
• Founded in 1884, SMRT carries a legacy of innovation into the future, focusing on technically complex, high‑performance environments that shape communities and enhance lives.
• Flexible work arrangements support your rhythm, and wellness benefits reflect our belief that wellbeing starts with our team.
• Professional development is part of the journey, cultivating an inclusive and supportive workplace where people feel fulfilled, challenged, and accepted.

• Flexible work environment.
• 6 weeks of paid time off (vacation, sick, holiday, community service).
• Healthcare, dental, vision, and life insurance.
• 401(k) with automatic company contribution.
• Education and training assistance.

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent technical coursework.
• Minimum 10 years of experience in IT support, helpdesk, or technical troubleshooting roles.
• Travel to all SMRT offices (Andover, MA; Bangor, ME; Portland, ME; Schenectady, NY) as required.
• Certifications such as ITIL Expert, CCNP, MCSE, or equivalent, strongly preferred.
• Understanding and experience with security requirements for government contractors and CMMC, preferred.
• Prior experience in an architectural or engineering firm, along with familiarity with their specialized software requirements, preferred.

Join to apply for the Information Technology Manager role at SMRT Architects & Engineers.