UX Designer III - AI

UX Designer 3 - Shape the Future of AI-Integrated Experiences

At WEX, we’re not just a payments and technology company-we’re pioneers on a mission to simplify the business of running a business. Through innovation and cutting‑edge technologies, including AI, we empower our customers to focus on what they love most.

We’re seeking an experienced designer who combines strategic vision with hands‑on craft—a design leader who thrives at the intersection of AI experimentation, customer empathy, and product innovation. You’ll help define and deliver transformative, human‑centered, AI‑integrated experiences that anticipate real customer needs and unlock new forms of value.

• Collaborate with Product, UX, and Engineering colleagues to design end‑to‑end experiences: translate concepts into user flows, visualizations and prototypes that lead to intuitive, delightful user experiences optimized for a wide range of devices and interfaces.
• Ensure a user‑centered design approach, rapid test and learn methodology. Collaborate with product managers, engineers, data scientists, and researchers to ensure that design solutions align with user needs as well as meet WEX business objectives.
• Experiment with AI capabilities, from generative AI to chatbots and predictive models, to identify opportunities for user‑centric innovation.
• Plan and conduct research independently or with guidance from researcher partners using a wide range of methods (such as usability testing, interviews, field studies, concept testing, surveys, etc.).
• Conduct and synthesize competitive UX analysis to inform design direction and identify whitespace for innovation.
• Understand and apply appropriate analysis methods to translate data into actionable insights and recommendations.

• Strategic Mindset:
  Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value.
• User‑Centric Thinking:
  Ensure that every AI‑driven solution starts and ends with the user in mind, creating experiences that feel personal, intuitive, and valuable.
• Strategic Vision:
  Shape the design strategy leveraging AI capabilities across WEX’s diverse products, ensuring a cohesive and scalable approach.
• AI Experimentation:
  Actively explore and apply emerging AI technologies, finding new ways to enhance user experiences.
• Cross‑Functional Collaborator:
  Champion for best‑in‑class outcomes while fostering alignment and inspiring innovation.
• Iterative Mindset:
  Leverage rapid testing and feedback loops to refine designs and optimize AI integrations for real‑world use.

• 4+ years of experience as a UX Designer, or similar UX related role, with a focus on complex, technology‑driven products or services.
• Bachelor’s degree with studies relevant to digital experience creation; graduate program is a plus.
• A deep understanding of user motivation and an ability to uncover insights that have led to meaningful, delightful user experiences.
• A deep passion for AI technologies and their potential to transform user experiences, demonstrated through personal or professional projects.
• Proficiency in Figma and familiarity with prototyping tools and design systems tailored for AI‑driven experiences.
• Experience with UX‑specific research tools (e.g. , Qualtrics, Optimal Workshop, Dovetail) is desirable.
• Strong curiosity, problem‑solving skills, and the ability to navigate ambiguous challenges with creativity and collaboration.
• Ability to work within a fast‑paced environment with rapidly shifting priorities, navigate ambiguity, have fun doing so with a team of peers.
• Excellent communication skills to articulate design decisions and advocate for AI innovation across stakeholders.

• Collaborate with a dynamic team shaping the intersection of AI and user experience.
• Experiment with emerging technologies and bring groundbreaking ideas to life.
• Enjoy opportunities for professional growth and learning in a fast‑paced, forward‑thinking environment.
• Thrive in a culture that values creativity, inclusivity, and meaningful innovation.

If you’re ready to push the boundaries of…