Courtroom Technician

Position: Courtroom Technician (#716)
If you are a current Judicial, Legislative, or Executive Branch employee of the State of Maine, please apply through "Find Jobs" using your existing PRISM account .COURTROOM TECHNICIAN STATE OF MAINE JUDICIAL BRANCH

LOCATION:

Cumberland County, Portland Courthouse GENERAL SUMMARY The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings.

The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine.

Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings.

All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. The CT will be supervised by the IT Operations Administrator.

Statewide travel is required for this position.

Salary Range :

Starting pay is $27.58 - $28.96 per hour.

Grade 13 - $27.58 - $37.35 per hour.

What We Offer:

At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:

Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.

Paid Parental Leave: 4 weeks

Gym membership and childcare reimbursement programs

Public Service Student Loan Forgiveness Program Health insurance coverage (85%-100% employer-paid for employee-only plan)
Health insurance premium credit (5% decrease in employee premiums)
Dental insurance (100% employer-paid for employee-only plan)
Health and dependent care flexible spending accounts

Defined Benefit Pension plan contributions

Voluntary deferred compensation (retirement savings 457 Plan)
Up to $1000 Tuition Reimbursement each year Employer-paid life insurance (1x annual salary)
Additional wellness benefits ESSENTIAL JOB FUNCTIONS
* Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:

Desktops / Laptops of various operating systems

Printers and Scanners Audio / Video equipment use and setup

User VOIP desk-sets Document Camera Audio listening equipment

General presentation software

May be asked to host remote video proceedings in special circumstances

Must be able to diagnose and fix tier 1 computer issues.

Assists with help desk tier 1 trouble tickets.

Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.

Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.

Supports hardware (e.g. Mixer) and software used to take an electronic record.

Helps ensure that all information systems operate in a secure, reliable manner.

Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.

Assists in drafting…