Info System Support Specialist Job Portland area,Maine USA,IT/Tech

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Office of Information Technology

Opening Date: October 16, 2026

Closing Date: October 30, 2026

Grade: 19 / Professional/Technical

Job Class Code: 0928

Salary: $23.84 - $33.04*/Hourly (
* Includes 15% recruitment and retention stipend, and eligible for an additional 5% training bonus)

Position Number:

Position Type: Full-Time

Location: Augusta

Telework: Available

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

OVERVIEW

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. You will have an exciting opportunity to work with a team of motivated IT professionals within MaineIT Client Technologies.

This entry-level position supports endpoint security, vulnerability management, and software deployment for State of Maine technology systems. The ideal candidate will have strong technical, organizational, analytical, and customer service skills, along with an interest in vulnerability management, endpoint management, software deployment, and troubleshooting. These skills are essential to supporting the team's efforts to reduce security risks, maintain reliable endpoint devices, and ensure software is properly deployed and maintained.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

Practice Customer-focus, ensuring that our customers are heard and their needs are met.
Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors

DESCRIPTION:

The primary responsibilities of this position include identifying and tracking software vulnerabilities, coordinating remediation activities, and creating, updating, testing, troubleshooting, and managing software deployments through Microsoft Intune. The successful candidate will work with technical teams to deploy security patches and software updates, investigate deployment issues, verify completed updates, and maintain accurate records of work performed.

In addition to vulnerability management and Intune responsibilities, this position supports software licensing, procurement coordination, renewals, and lifecycle tracking as needed. Responsibilities may include maintaining software records, tracking renewal deadlines, gathering purchasing information, and assisting with the administration of software agreements and vendor portals.

Work is performed under limited supervision and requires strong communication, problem-solving, organizational, and teamwork skills. The ideal candidate will be detail-oriented, demonstrate accountability, and work effectively with teammates and agency partners. The ability to learn new technologies, follow established procedures, and communicate technical issues clearly is essential to supporting the team's operational and security objectives.

RESPONSIBILITIES INCLUDE A DIVERSE SET OF ISSUES INCLUDING:

Endpoint vulnerability management and remediation.
Microsoft Intune application deployment, configuration, and troubleshooting.
Security patching, software updates, and deployment validation.
Endpoint software testing, maintenance, and technical documentation.
Collaboration with technical teams to resolve issues and improve endpoint security.
Software licensing, procurement coordination, renewals, and lifecycle tracking as needed.

Work is performed under limited supervision. Good communication, attention to detail, and teamwork are essential. The successful candidate must be able to manage assigned responsibilities, maintain accurate records, communicate progress and potential issues, and collaborate with team members to meet operational priorities.

TYPICAL

DUTIES INCLUDE:

Reviews vulnerability reports and related data to identify affected software, devices, and…