Manager, Strategic Operations

About the Team/Role

The Manager of Strategic Operations is a critical leader responsible for driving execution, operational rigor, and accountability across the Health & Benefits Growth organization. This role organizes and oversees the day-to-day operating rhythms of the team, maintains visibility into key performance metrics, and leads high-impact initiatives that support revenue growth, customer success, and organizational alignment.

This leader will create structure, sharpen focus, and ensure teams are working efficiently toward shared goals—turning strategy into clear plans with measurable outcomes.

This leader is essential to driving the operational discipline, strategic alignment, and execution excellence needed for WEX’s Health & Benefits organization to achieve its growth ambitions. Through strong oversight, a data-driven mindset, and a focus on clarity and accountability, this role strengthens our ability to deliver exceptional outcomes for our customers and the business.

• Teams operate with clarity, discipline, and accountability.

• Strategy moves quickly from concept → execution → measurable impact.

• Growth and retention improve year over year.

• Customer experience strengthens and issues surface earlier with clearer visibility.

• Cross-functional teams feel aligned, supported, and informed.

• The SVP and leadership team gain more bandwidth, focus, and confidence in execution.

• Translate strategic priorities into clear operating plans with defined goals, milestones, and success metrics.

• Establish and manage team operating rhythms—including leadership meetings, business reviews, and cross-functional check-ins—to maintain alignment and accountability.

• Track commitments, ensure follow-through, and hold leaders accountable for progress against growth and operational priorities.

• Bring clarity and structure to complex initiatives, ensuring teams stay focused and aligned.

• Partner with Sales, Marketing, Product, and Operations to design and implement revenue-generating initiatives across retention, upsell, and new customer growth.

• Use data and insights to identify gaps, acceleration opportunities, and areas requiring strategic intervention.

• Support pricing, packaging, customer engagement strategies, and other levers that influence lifetime value.

• Build and maintain dashboards and reporting frameworks that track growth, retention, revenue, customer satisfaction, and operational performance.

• Provide timely insights and recommendations to the SVP and leadership team to support decision-making.

• Standardize processes, operational rhythms, and expectations across teams to drive efficiency and consistency.

• Lead high-priority, cross-functional initiatives that advance growth and operational goals.

• Remove barriers, streamline decision-making, and ensure collaboration across Growth, Sales, Marketing, Product, Tech, Operations, and Customer Success.

• Manage timelines, risks, and outcomes for critical initiatives, ensuring successful delivery.

• Support and partner to identify, define, and implement new ways of working across the team by leveraging tools, automation, and practical AI solutions that meaningfully improve how we operate. Support building a culture of continuous learning and experimentation, helping teams adopt AI and new technologies to increase efficiency, reduce manual work, and enhance the customer experience.

• Champion customer insights across the organization, ensuring customer needs and feedback shape initiatives and priorities.

• Own performance tracking for customer-satisfaction measures (NPS, retention trends, growth levers) and use insights to refine engagement plans.

• Drive continuous improvement by incorporating lessons learned, data, and customer feedback into operational adjustments.

• Oversee internal communications across Growth and aligned teams to ensure clarity, cohesion, and proactive engagement.

• Vet, organize, and manage communication…