Strategic Account Manager Job Portland area,Maine USA,Sales

Strategic Account Manager Company Overview:

At VETRO, we believe visualizing data unlocks hidden potential, radically simplifying business operations and digitizing the future of connectivity. We focus on empowering network operators with clarity and control over their fiber networks, enabling them to operate more efficiently. Our platform serves as the physical network asset system of record, offering visibility and control from strategic planning to daily operations. We empower our customers to bridge the digital divide, unlock new opportunities, and maximize the value of their networks.

Let's collaborate to shape the future of connectivity.

Position Overview:

Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts. Your primary objective will be to build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth. The ideal candidate will gain a deep understanding of the fiber industry and our customer needs, exceptional customer service skills, and a proven track record of managing and expanding accounts.

Key Responsibilities , including but not limited to

Account Renewal, Retention and Growth
Drive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships.
Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
Negotiate and execute renewal contracts (in partnership with Finance) that align to customer goals.
Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate.

Relationship Management

Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
Serve as the primary point of contact for clients, providing exceptional customer service and support.
Understand clients’ business objectives and challenges, and provide tailored solutions to meet their needs.

Performance Analysis and Reporting

Monitor account performance and analyze key metrics to identify trends and areas for improvement.
Monitor Customer Health metrics, taking appropriate action to proactively engage, as well as lead Customer escalations to resolution.
Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities.
Use data-driven insights to inform account strategies and decision-making.

Collaboration and Teamwork

Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.
Share client feedback and insights with internal teams to help shape product development and marketing strategies.
Participate in team meetings, training sessions, and professional development activities.

Qualifications:

The successful person in this role will have a successful track record in being a strong revenue generator, ideally in early stage environments.
10+ years of experience in account management, sales, or customer success in the SaaS industry
Bachelor’s degree in Business, Marketing, or a related field
Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales
Ability to develop a strong understanding of VETRO’s business model and industry trends
Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships
Strategic thinker…