Reception Ambassador

Self Enhancement, Inc. Provided Pay Range

This range is provided by Self Enhancement, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $25.50/hr

The Reception Ambassador at the Tony Hopson Sr. Center for Self Enhancement, Inc. (SEI) holds a high‑profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. The Reception Ambassador supports SEI’s Administrative and Facilities Departments and reports to the Facilities Manager.

Standard hours are Monday through Friday, 8:30 AM – 5:00 PM with weekend availability for specialty events. This is a full‑time position.

• Customer Service Excellence:
  • Greet and direct visitors, parents, students, and staff with professionalism and warmth.
  • Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors.
• Administrative Support:
  • Assist Department Leaders in developing and implementing processes, procedures, templates, and tools to ensure efficient operations across the agency.
  • Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling.
• Technology and Program Management:
  • Learn and manage various programs such as Van Request, Auditorium Tech Support, and Conference Room Tech support.
  • Coordinate and support the scheduling and technical needs of conference rooms.
• Support with the agency’s inventory upkeep:
  • Maintain the front desk program book.
  • Support the Comms department with print and event signage.
• Facilities and Equipment Coordination:
  • Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set.
  • Coordinate the maintenance of office equipment, including photocopiers, fax machines, and postage meters, ensuring optimal operation.
  • Implement a system for accepting, signing for, and organizing delivery packages and mail, ensuring proper sorting and distribution to relevant departments.
  • Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check‑in and check‑out.
• Policy and Procedure Development:
  • Develop, implement, and refine policies and processes to improve operational efficiency.
  • Participate in the Safety Committee and other internal committees as assigned.
• Visitor and Staff Support:
  • Maintain all visitor sign‑ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.
  • Support the needs of over 15 departments, adapting to their specific requirements, and ensuring seamless operations.
• Miscellaneous Duties:
  • Utilize Smartsheet for reviewing new supply and business card orders, making supply purchases, and notifying staff of deliveries.
  • Organize and schedule building use by external businesses or partners.
  • Accept other appropriate duties and responsibilities as assigned.

• Strong interpersonal and communication skills.
• Ability to learn and manage various programs and systems.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and other relevant software.
• Previous experience in a high‑profile customer service or administrative role preferred.
• Commitment to the mission and values of SEI.
• Associate degree in a related field desired or minimum of 2 years of office receptionist experience.
• Familiarity with Self Enhancement and/or social services environments ideal.
• Proven ability to perform under pressure while effectively & efficiently handle multiple simultaneous complex tasks and projects.
• Excellent writing skills to include proper grammar, report writing/formatting, proofreading and editing.
• Proven effective interpersonal communication skills including the ability to effectively interface with all levels of cultures and people.
• Must have current and valid state driver’s license, in good standing with no insurability restrictions and must be insurable under SEI’s auto insurance policy.

Note:

This job description may change as programming evolves. SEI management reserves the right to amend this description at any time.

Entry level

Full‑time

Other

Non‑profit Organizations