Office Assistant Senior

** Current employees:
Please apply through the employee portal to be considered for this opportunity.
**** Pay Range:**$27.64 - $33.85 Hourly
** Department:
** Health Department
** Job Type:
** Regular Represented
** Exemption Status:
** United States of America (Non-Exempt)
** Closing Date (Open Until Filled if No Date Specified):
** January 04, 2026
*
* The Opportunity:

***** This Work Matters!
*** We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the  we are all inspired by the mission:
We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values:
Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

The Women, Infants and Children (WIC) program Office Assistant Senior position is a senior clerical position. This position enters and maintains appointment schedules for certifying staff, schedules interpreters, provides backup support at the front desk and call center, assists in training and coaching OA2 staff, runs various reports and does follow up work, maintains accurate and organized records and files, orders supplies, provides support to the Program Supervisors and Operations Administrator, works cooperatively with teammates, and provides excellent customer service through each step.

As the
** Office Assistant Senior**, you will:
* Enter and maintain individual appointment and class schedules
* Coordinate with Supervisors and OA Seniors at other WIC sites on staffing and scheduling issues
* Work cooperatively and use positive and effective communication with co-workers and supervisors
* Send text reminders for group education classes and complete follow up work
* Prepare excel report to opt-in new participants, update participant information in texting software, monitoring accuracy of excel data and ensuring deadlines are met
* Provide all services in a culturally appropriate and sensitive manner
* Assist in orientation and training of new employees, assign duties and provide coaching to clerical staff
* Order and maintain inventory of office items, such as: training material, forms, office supplies, equipment, etc.
* Serve as the resource for computer or phone problems, policy and procedure questions, facilities problems and handling difficult participants
* Facilitate meetings, take meeting minutes, communicate staffing updates/changes to staff
* Use customer service skills and critical thinking to assist participants in person and over the phone with a variety of needs
* Work cooperatively to share and manage call volume
**** Multnomah County offers an exceptional benefits package****, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our
**** Salary/Pay:
**** Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
** Diversity and Inclusion:
** At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community.

Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
** TO QUALIFY:
** We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
** Minimum Qualifications/Transferable Skills :
*** Equivalent to the completion of the twelfth grade
* Three (3) years of specialized and increasingly responsible office support experience dealing directly with the public
** Preferred Qualifications/ Transferable Skills :
** You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred…