Licensing Assistant - AS

Position: Licensing Assistant - AS 1
* Receive telephone inquiries regarding applicants for licensure, current licensees, and general public and occasionally provide in-person assistance. Assess needs, and explain how to access the appropriate on-line services if applicable.
* Provide information on services, policies, requirements, or public information about Board licensees to hospitals, pharmacies, law enforcement agencies, other government agencies, professional organizations, the Board’s licensees, and the public, within the parameters of laws and policies governing confidentiality.
* Verify licensure for all programs (MD/DO, DPM, PA, AC) by telephone or email.
* Scan, sort and distribute incoming mail.
* Document phone conversations by entrance in database; compose memos, and generate correspondence.
* Use training, tools, statutes, administrative rules and other resources to answer inquiries regarding qualifications for licensure.
* Maintain ongoing knowledge of applicable rules and statutes.
* Perform additional duties as assigned.
* Office environment with some overtime required during heavy workload periods.
* Heavy public contact, both by telephone and e-mail with applicants who may be hostile or upset.
* Work with frequent interruptions from Board members, staff and the public.
* May encounter difficult and occasionally hostile people by telephone and in-person.
* Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data;
** OR
* ** An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data;
** OR
* ** An equivalent combination of education and experience.
* Preference will be given to candidates with high level customer communications skills.
* Experience responding to licensees with routine and non-routine issues and providing excellent customer service to the public and employees while maintaining confidentiality.
* Experience working in a licensing, credentialing, certification or accreditation environment in relation to rules and statutes.
* Excellent time management and prioritization skills, with the ability to multi-task while maintaining a high attention to detail.
* Excellent verbal and written communication skills.
* Experience accomplishing work that requires detailed analysis on a case by case basis.
* Experience remaining productive and taking initiative for tasks with little direction from others.
* Experience working with a positive, team oriented and professional approach.
* *** Internal Applicants*** (current State of Oregon employees):
Apply through your employee  account.  See  page. At the time of application, please attach your current
** cover letter
** and
** resume.**
* ** Get Noticed!
** Help your application rise to the top! Your candidate profile, cover letter and resume are the perfect place to display your interest in the position and highlight the skills and experience you will bring, making you the best candidate for the position. If requested, please be sure to attach your cover letter and resume.

* Please note:

the use of outside resources such as Artificial Intelligence software during application, applicant skill assessments, examinations, and/or interviews is prohibited. Unauthorized use of outside resources during the hiring process will result in disqualification. For applicant help and information, visit .
* If you need an accommodation in the application or hiring process, please contact Jessica.

Batesgon.gov or .
* Only candidates who meet the qualifications and have work experience most closely meeting what we’re looking for will be moved forward in the selection process.
* Applicant submissions will be screened for consistency of information and reviewed for communication at a professional level with attention to detail, proper grammar, spelling and punctuation.
* Transcripts and Certifications must be from an accredited institution and will be required at time of interview.
* All application materials must be received by the closing date and time posted on this announcement.  to find “”.
* Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)
* Log in to your Workday account before the job announcement closes to see if you have any pending tasks or actions, and make sure to complete those tasks or actions before the job announcement closes. These can be found under the “My Applications” section.
* Be sure to check both your email and Workday account for updates regarding this recruitment.
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