Warranty Administrator

We are seeking an experienced Warranty Administrator to support operations across two automotive brands. This essential role assists the Service Director in ensuring smooth daily operations. Key responsibilities include processing warranties, reconciling service schedules, closing repair orders, and performing various general office duties. The ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

• Competitive Salary: $27 per hour.
• Generous Paid Time Off (PTO): 4 hours per pay period, approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, short‑ and long‑term disability, and a robust 401(k) plan.
• Paid Holidays: at least 5 paid holidays per year, subject to completion of the introductory period and other eligibility requirements.

• Prepares, records, and submits warranty claims to the factory and reconciles them accordingly.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Post warranty payments for accounting.
• Maintain various service accounting schedules.
• Coordinate used inventory for DEQ testing.
• Quarterly training schedule for all department employees.
• Spiff/CDK reports for advisors.
• CSI tracking daily customer surveys.
• Prepare flagsheet and clock hours spreadsheet for review.
• Monitors employee schedules in accordance with state law and company policy.
• Request reimbursement of PDI from factory; maintain coinciding accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Files and maintains all service records as required by the director.
• Assists with any clerical needs as directed by the director.
• Maintains a professional appearance.
• Keeps work area clean.

• Previous experience preferred.
• Excellent communication skills (including listening, speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multi‑task.
• Ability to work alone, self‑motivate and manage one’s own time.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude.
• Computer literate (MS Word, Advanced Excel, Outlook).
• Organized and extremely detail‑oriented.
• Deadline‑oriented.
• Research skills.
• Basic knowledge of dealership operations and/or office/clerical experience.
• Ability to prioritize.

At Dick Hannah Dealerships, our Core Values are summed up in four words:
Family, Integrity, Respect and Purpose. We’re a family‑run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day‑to‑day contributions.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.