Business Office Coordinator

The Business Office Coordinator is responsible for modeling the Providence at Home with Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders.

The Business Office Coordinator is accountable for the planning, coordination, and management of the business office as well as related operational activities of the program in accordance with hospice policy and procedure, including but not limited to, billing for reimbursement, payroll, and administrative quality improvement.

Providence at Home with Compassus

The Business Office Coordinator is responsible for modeling the Providence at Home with Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders.

The Business Office Coordinator is accountable for the planning, coordination, and management of the business office as well as related operational activities of the program in accordance with hospice policy and procedure, including but not limited to, billing for reimbursement, payroll, and administrative quality improvement.

• Facilitates communications between departments and team members in order to ensure the appropriate functional subject matter expert is part of problem‑solving and solutions.
• Provides back office assistance with training.
• Aligns clinical team with appropriate training, such as Homecare Homebase, the Online Learning Hub (Modules) on Promise Point, or the Homework’s Manuals on iConnect for Cerner.
• Troubleshoots when users experience difficulty with the application.
• Assists in maintaining updated financial records, including accounts payable, deposits, donations, etc.
• Assists with documentation and coordination of donations and memorials per Compassus policy.
• Pulls and audits prebilling batches at least once a week.
• Submits invoices to Docuphase (Accounts Payable) and ensures invoices are sent on a timely basis to take advantage of discounts and avoid late charges.
• Submits claims to Hospice Area Executive of Operations (ACO) and assures that the ACO has signed off on claims before sending them to the appropriate accounts payable regional mailbox; sends claims a minimum of once per week.
• Serves as liaison with long‑term care facilities’ billing departments.
• Maintains records and ensures accuracy of billing for pharmacy, medical supplies, etc., as directed.
• Orders office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
• Enters and maintains confidential information in Workday.
• Ensures that new team members complete all necessary discipline‑specific onboarding processes and orientation.
• Follows Records Retention policy for financial, clinical, personnel, and vendor/contract.
• Tracks, updates, and aids in compliance with colleague professional licenses, in‑service training, contract renewals, and physician licenses within the HRIS.
• Processes payroll according to company procedures.
• Serves as HR Business Partner and liaisons between team members and candidates/applicants and the Human Resources and Payroll departments for onboarding, payroll, HRIS, benefits, etc.
• Maintains necessary information in Workday for contractors who don’t have…