Transmission Account Manager; Portland

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Date: Dec 26, 2025

Location: Portland, OR, US, 97232

Company: Pacifi Corp

Pacifi Corp is seeking customer‑centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.

Act as an advocate for Pacifi Corp transmission customers, resolving issues related to wholesale service purchased under the Open Access Transmission Tariff or legacy contract provisions. Represent Pacifi Corp’s transmission customers in matters of transmission interconnections, contract updates, billing disputes, FERC tariff changes, and federal/state policy changes. Provide advice and counsel to management and client organizations, conduct special contract reviews, develop alternatives, present recommendations, and influence management decisions.

Research, analyze, develop, and implement new strategies, programs, and processes in response to changing internal and external conditions and regulatory requirements. Manage projects and processes required to deliver customer projects, negotiate network customer contracts, and act as subject‑matter expert on all network customer contracts.

• Establish and maintain network customer relationships to facilitate the resolution of business unit issues affecting customers (e.g., FERC/NERC/EIM/Company policy, transmission interconnection, contract development).
• Ensure high customer satisfaction ratings from key contacts with assigned customers.
• Collaborate with all organization levels within the company to address and solve customer issues and concerns.
• Apply detailed understanding of the Open Access Transmission Tariff, business practices, billing, operating procedures, and other requirements to respond to and resolve customer inquiries and disputes.
• Negotiate new contracts and revisions to existing contracts between Company and Customers, consulting with other departmental and legal staff in complex contract reviews and negotiations.
• Lead programs and projects within various internal business units, including Grid Operations, to develop strategies, goals, and long‑term and annual operating plans for the transmission business unit.
• Represent the company’s interests in negotiations and implementation of contracts related to jointly‑owned transmission assets.
• Consult and collaborate with various internal and external stakeholders to develop, implement, coordinate, communicate, monitor, and report long‑term and annual operating plans and performance metrics specific to the transmission business unit.
• Direct achievement of transmission goals and implementation of long‑ and short‑term strategies.
• Research and analyze relevant data, evaluate complex situations, develop creative alternatives, and provide recommendations to negotiate and influence outcomes.
• Identify and manage the customer and Pacifi Corp relationship development with a wide range of decision‑makers in the customer organizations (account management, legal, production, engineering, finance, and other function areas).
• Utilize project management, teamwork, and leadership skills to communicate in a manner that effectively leverages corporate resources and competencies.
• Provide solutions and recommendations regarding our customers’ concerns and questions.
• Work with a solid knowledge of electric system operations, electric principals, regulation, tariffs, and billings on a federal level.
• Utilize project management skills to deliver projects and processes as needed to successfully deliver network customer projects under network and other agreements.

• Bachelor’s Degree in a technical discipline or related field; or equivalent combination of education and experience.
• Minimum of five years’ experience in transmission, system operations, and transmission business systems including billing and operations.
• Experience in contract administration, including interpretation of contract terms and negotiation of contract amendments.
• Project management and leadership skills, maintaining project timelines, budgets, and…