Customer Support Operations Readiness Lead
Listed on 2026-10-06
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Business
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Customer Service/HelpDesk
Mercury is seeking an Operations Readiness Program Manager to operationalize and continuously improve systems that keep Customer Support aligned through change. You will partner with Support, Product, Risk, Engineering, and Enablement to ensure launches, tooling updates, and process changes are introduced thoughtfully and executed smoothly.
You’ll drive readiness planning, dependency management, and post-launch analysis, coordinating across stakeholders to ensure documentation, training, and
This is a strong position to take on the Customer Support Operations Readiness Lead role at Mercury.
Join us at Mercury as our next Customer Support Operations Readiness Lead in Portland, OR, United States.
We are currently recruiting a Customer Support Operations Readiness Lead for our team in Portland, OR, United States.
This is a strong opportunity to take on the Customer Support Operations Readiness Lead role at Mercury.
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