ILB Scheduler & Automation Specialist

Description

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more o.org.

ILB Scheduler & Automation Specialist

Coordinator 2/Specialist 3;
Grade 6

Starting at $56,687 per year based on experience

Non-Exempt;
Professional; 8864

IRCO Main Office, 10301 NE Glisan St Portland OR 97220, Hybrid schedule

1.0 FTE;
Full-Time with Benefits;
Regular

(1)

International Language Bank (ILB)

International Language Bank/Asset & Opportunity Building

English required, bilingual in any additional language preferred. Basic experience scripting/programming and automation tools. Ability to work with databases and familiarity with Application

Programming Interfaces (APIs).

IRCO’s International Language Bank (ILB) provides professional interpretation and translation services in dozens of languages to help healthcare providers, government agencies, schools, and community organizations communicate effectively with immigrant and refugee communities. ILB offers phone, virtual, and in-person interpretation as well as written document translation, ensuring equitable, and language access for the communities from varied backgrounds we serve.

The Scheduler plays a vital role in coordinating the creation, filling, and cancellation of appointments throughout the entire process. The Scheduler is responsible for independently managing these tasks within the database, which involves working with complex scheduling workflows, handling telephone calls, and responding to email requests. This role requires accurately gathering all relevant information, including insurance details, patient eligibility, requested language, and the appointment date, time, and locations scheduling workload permits, the position will assist with process improvement and automation projects that reduce repetitive work, improve data accuracy, and increase operational efficiency.

The position will also be cross-trained in selected ILB functions and may provide backup support in areas such as billing, accounting-related administrative tasks, reporting, and other operational functions during staff absences, high-volume periods, or other business needs.

• Develop and maintain positive relationships with clients through regular contact via telephone, email correspondence, and in-person service calls.
• Consistently deliver a high level of customer service for ongoing on-site and remote interpretation requests. 1
• Assess the database system and find strategies to meet all customer requirements; revisit the workflow as needed; update billing costs; and consult with other team members to improve efficiency and accuracy.
• Fill requested appointments by ensuring consistency and matching skills with the requester's/client's requirements.
• Manage last-minute requests and multiple timelines; confirm details and specifications with customers and interpreters; and manage changes in customer requests and deadlines.
• Maintain organized records of work performed.
• Work closely with management to design new processes and streamline workflows to ensure optimal performance.
• Perform quality and internal control procedures to ensure all records are accurate, including amounts paid to interpreters and amounts charged to clients.

• Develop or maintain simple automation tools, templates, Excel/VBA tools, Power Automate flows, reports, or similar solutions assigned.
• Assist with testing and troubleshooting existing automation tools and workflows.
• Document processes and automation tools can be maintained and utilized by other team members.
• Assist with data cleanup, reporting, and process-improvement projects as assigned.
• Provide backup coverage during staff absences, vacancies, high volume periods, or other operational need

• Bachelor’s degree in business, information systems, computer science, or related field; or equivalent combination of training and relevant experience.
• Experience working with data, reporting, or process improvement in an office, nonprofit, or similar environment.
• Experience creating or maintaining…