Lead Product Manager

Hybrid USA:
The role requires a mix of days in CDK's Portland, OR OR Austin, TX office and can be worked remotely on the remaining days. Candidates must reside within commuting distance of this office.

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

We are seeking an experienced Product Manager to join our Shared Services and Platform Portfolio. This person will specifically focus on driving our modernization efforts pertaining to our Cloud Platform for Vehicle Inventory Solutions.

You will lead the Product Development Life Cycle (PDLC), collaborating with diverse stakeholders across internal teams (marketing, sales, finance, customer experience, engineering, etc.) as well as external teams (ISVs, Dealers, Vendor Management, etc.).

Key Responsibilities:

Lead Product Development:
Oversee the full product lifecycle from ideation to end-of-life, ensuring product features align with business strategy and customer needs.

Stakeholder

Collaboration:

Work with marketing, sales, finance, customer experience, engineering, and partner management teams to prioritize feature enhancements, manage the roadmap, and drive revenue growth.

Tech Modernization:
Champion the modernization of CDK’s Vehicle Platform, aligning inventory products and experiences to provide a seamless and advanced customer experience.

Requirement Shaping:
Assist in defining individual product requirements in support of the overall product strategy.

User Story Development:
Ensure user personas and product requirements are accurately reflected in user stories, and develop Epics as needed.

Agile Methodology:
Partner with Scrum Masters and agile teams for backlog grooming and timely decision-making on product requirement trade-offs.

Product Vision Translation:
Convert product vision and Features (Epics) into user stories, based on feedback from dealers/customers and analysis of user personas.

Backlog Management:
Manage the backlog for sprint teams, prioritize user backlog, and support full lifecycle from definition to retrospective.

Value Proposition:
Work with other product managers and product marketing to articulate the value proposition for user stories and features.

Performance Metrics:
Understand and monitor key product success metrics (e.g., adoption, profitability, NPS, market share growth) and how they relate to user stories and Features.

Continuous Learning:
Invest in gaining functional expertise and SME through training and collaboration with experienced CDK product managers.

Required Qualifications:

Bachelor’s degree in Computer Science, Business, Engineering, or equivalent industry experience.
8+ years of Product Management experience in Enterprise SaaS, with full lifecycle management.

Experience managing products that are Platform Services. Familiarity with Agile software/Dev Ops methodologies and working with globally distributed teams.

Proven success in creating user stories and driving end-to-end product releases.

Strong written and verbal communication skills, with experience in facilitating customer communications.

Ability to collaborate and build consensus across cross-functional areas.

Strong technical aptitude, able…