Benefits Enrollment Counselor

Remote Type: Remote (USA)

Portland, OR

Time Type: Full time

Requisition : REQ
006233

Description:

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer‑first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high‑performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer‑first commitment.

Are you ready to make a difference?

Job Summary:

The Benefits Enrollment Counselor plays a key role on the Enrollment Success Team, serving as a trusted guide for employees navigating their benefits journey. This individual‑contributor position not only provides education and support, but also actively manages and completes benefits enrollments for employees. Through meaningful engagement, clear education, and empathetic support, the Benefit Enrollment Counselor delivers an effortless enrollment experience—ensuring every employee feels informed, confident, and cared for throughout their benefits journey.

Principal Duties and Responsibilities:

Enrollment Focus 60%

• Support inbound, scheduled, and outbound calls in a fast‑paced call center environment.
• Guide employees through benefit enrollment process for core and voluntary plans.
• Educate employees on available benefits using clear explanations and relatable examples.
• Deliver client‑facing presentations via webinars to educate and inform employees.
• Accurately process and complete employee benefit enrollments, ensuring all selections are finalized and documented.

Compliance and Customer Care 30%

• Maintain confidentiality of participant information in compliance with HIPAA and company standards.
• Actively listen and respond to employee questions with clarity, empathy, and professionalism.
• Provide seamless experiences by communicating next steps and resolving inquiries effectively.

Training & Coaching 10%

• Participate in ongoing training and development to stay current on products and process updates, while applying coaching feedback to improve customer engagement and deliver proactive support.
• Collaborate with team leads and managers to ensure smooth and successful enrollment processes.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills, with strong active listening ability.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining precision and accuracy; actively achieving goals set with manager.
• Comfortable working in a dynamic, phone‑based environment.
• Proficiency with Microsoft Office Suite and enrollment platforms (e.g., Selerix, Employee Navigator, ADP).
• Commitment to confidentiality, professionalism, and data security.
• Adaptable and receptive to feedback in a fast‑changing environment.

Job Specifications
:

• Required education:
  High school diploma or equivalent.
• Preferred education:
  
  Associate degree.
• Required experience:
  
  Minimum of three (3) years in benefits, insurance, or call center environment.
• Preferred experience:
  
  Prior experience in employee benefits counseling or enrollment services.
• Required professional licensure or certification:
  Active and continuous Life and Health Insurance License; continued education in states where it is required.
• Preferred professional licensure or certification:
  Bilingual proficiency to support a diverse employee population.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service‑oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management…