Member Service Representative Retail Branch – Bilingual

Compensation: $20.50+/hr depending on experience

We embrace each day with a positive outlook and a shared commitment to making a lasting impact for our members. Our team celebrates diversity, delivers exceptional member service, and thrives on team collaboration and creative ideas so our cooperative and our communities flourish. We thoughtfully develop career opportunities for our teammates to grow and succeed which include:

• Paid volunteer time with community partners
• Curated career development plans
• A framework of collaborative meetings, events and projects which build team and community, as well as your knowledge, skills and abilities
• Opportunities to elevate your voice

Your well-being matters. We offer a full suite of benefits including 100% employer-paid medical/dental/vision for employees and 50% for dependents, 401(k) match of 5%, employer paid life insurance for employees, and flexible work arrangements to support you in and out of the workplace.

The Member Service Representative assists Credit Union members with all activities associated with member lending, processing member transactions and responding to member needs for information and assistance with their Credit Union business. The Member Service Representative role provides friendly, prompt, professional, and accurate service and support to all members.

For over 90 years Point West has brought financial inclusion and empowerment to Portland-Metro area residents; and in 2020, expanded by 10 counties to reach a broader geographic area of underserved communities. As a $110M, community development financial institution (CDFI), we advocate for and lift up the underserved, including communities of color, immigrants and small businesses.