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Customer Service Rep Customer Success Mgr./ CSM

Senior Customer Experience Lead - eCommerce

Job in Portland, Multnomah County, Oregon, 97204, USA
Listing for: Columbia Sportswear Company
Full Time position
Listed on 2026-01-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading outdoor apparel brand is seeking a Customer Experience Lead to enhance the online shopping experience on  The role includes managing customer interactions across various channels, addressing consumer issues proactively, and mentoring team members. The ideal candidate should have over 7 years of experience in retail or customer care, possess strong verbal and written communication skills, and be adept in a fast-paced, metric-driven environment.

Familiarity with NICE in Contact is a plus, and you will play a crucial role in driving customer satisfaction and business success.
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Position Requirements
10+ Years work experience
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