Customer Service Representative
Listed on 2026-10-08
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
What you’ll need to succeed as a Customer Service Representative at XPO
- 2 years of customer service experience
- Strong computer, typing and 10‑key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends
- Transportation experience
- Excellent verbal and written communication skills
- Pay starts at: $23.57 / hour
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution
- Walk and/or stand for extended periods on a loading dock that is not climate‑controlled and may be slippery
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you’re looking for a growth opportunity, join us at XPO.
Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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