Legal Intake Specialist

Pay Rate: $20/hour

Location:

100% remote

• Candidates must live in CO, AR, NM, or OR
• No candidates for the EST or CST time zones
• Mon thru Friday - 8a to 4p PST
• Mon thru Friday - 4p to 12a PST

Keys to the role:

• Great Entry Level role with a major Law Firm!
• Recent bachelor degree grads are encouraged to apply
• Growth path

Growth & Leadership Path... there is an opportunity to move into leadership roles, such as Legal Assistant or Doc Valuation (typically within 1-3 years). Prefer candidates interested in evolving into leadership positions after 6-8 months.

Overview:

Are you passionate about helping others and providing exceptional service? A leading law firm in mass tort and class-action litigation, is seeking dedicated Intake Center Agents to join our team.

As an Intake Center Agent, you'll be the first point of contact for potential clients, delivering a welcoming and supportive experience. This role offers growth opportunities to advance into leadership positions or explore new roles within the firm. If you're detail-oriented, compassionate, and thrive in a fast-paced environment, we'd love to hear from you.

Client Interaction:

• Answer inbound calls and address client inquiries with empathy and professionalism.
• Make outbound calls to follow up on potential client leads, ensuring prompt and accurate responses.
• Prioritize inbound calls and new intakes, adhering to protocols for timely and effective service.

Information Gathering & Documentation:

• Collect detailed information from clients, following specific intake guidelines.
• Accurately document call details, including client needs and relevant information, in the system.
• Ensure thorough and precise data entry to support the legal intake process.

Support & Service Quality:

• Provide clients with a positive and informative experience, addressing any questions or concerns.
• Communicate important information about our services and assist clients in understanding the process.
• Respond to client feedback and requests with a commitment to maintaining high satisfaction levels.

Adherence to Protocols:

• Follow all call scripts and protocols for consistency and quality.
• Work with the leadership team to improve call handling techniques and continuously enhance service.

Qualifications:

• Associate or bachelors degree preferred, High school diploma or equivalent required
• College grads preferred; strong communicators adept in sensitive situations.
• Go-getter, growth-oriented, ambitious, with leadership potential.
• Interest in the legal field is a plus
• Call center or customer service experience is preferred but not mandatory.
• Reliable transportation
• Strong verbal communication and active listening skills.
• Ability to work in a fast-paced, high-volume environment.
• Basic knowledge of legal terminology is a plus, but not required.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office and case management software (Salesforce) preferred.