Licensing Representative; Public Service Representative

## Licensing Representative (Public Service Representative
3)
Apply:
Portland | BOP:
Full time:
Posted Today:
REQ-208528
** Initial Posting Date:
** 10/19/2026
** Final date to receive applications:
** 10/29/2026
** Agency:
** Oregon Board of Pharmacy
** Salary Range:**$3,515 - $4,738
** Position Type:
** Employee
*
* Position Title:

** Licensing Representative (Public Service Representative
3)
*
* Job Description:

*** Is customer service second nature for you? Are you ready to assist a high volume of customers? Do you thrive in a high production, busy work environment? Are you able to multitask? Can you review documents to determine licensure eligibility in accordance with applicable laws, rules and policies? If this sounds like you, please apply now for this opportunity to become part of the Board of Pharmacy team.
* ** Licensing Representative (Public Service Representative
3)
** The Board of Pharmacy regulates the Practice of Pharmacy and enforces laws regarding pharmacy staff, drug outlets and the sale of drugs in Oregon. The Board was created in 1891. By licensing pharmacists, pharmacy interns and pharmacy technicians, the Board of Pharmacy ensures that only qualified people practice pharmacy in Oregon. The Board registers and inspects retail and hospital pharmacies and stores that sell over-the-counter drugs.

It also registers and inspects drug wholesalers and manufacturers and regulates the quality and distribution of all drugs in Oregon.  
** What You’ll Do
** As the Licensing Representative you will have regular contact with customers, in- person and by phone, some of which may be upset or angry. You will routinely answer questions relating to over 30 different license categories, assisting customers through online processes and communicating information to customers accurately, consciously and concisely. You will greet the public and all visitors to the agency, act as first-level phone contact for incoming calls to the agency, process incoming mail, issue and renew licenses and be responsible for entering data into the licensing database, reviewing applications for applicability, completeness and eligibility for licensure.

Additionally, duties include processing accounts receivable and performing various other licensing representative duties such as run background checks through LEDS (the Law Enforcement Data System), performing continuing education audits, and scan and maintain electronic licensing files.

The duties are performed
** in the
** Portland office, Monday through Friday, 8:00 am to 4:30 pm to meet agency and department missions.

For a full review of the position duties, details, and working conditions, please .
** This Is What You Need to Qualify
***
* Minimum Qualifications:

**** Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
**** The ideal candidate will possess the following desired skills and attributes:
*** Demonstrated ability to provide excellent customer service, including maintaining professionalism and composure when assisting upset or frustrated individuals.
* Clear, concise, and accurate communication skills, both in writing and verbally, with the ability to explain complex licensing information effectively.
* Strong attention to detail and a high degree of accuracy in data entry, documentation, and application review.
* Ability to learn, interpret, and apply information across numerous licensing categories.
* Experience working with government rules, regulations, and compliance requirements.
* Proficiency in computer systems, online workflows, databases, and electronic file management.
* Ability to manage a high volume of public interaction through in person visits, phone calls, and email while maintaining a positive and professional demeanor.
* Strong organizational skills and the ability to multitask, prioritize, and manage a variety of administrative duties.
* Ability to maintain confidentiality and appropriately handle sensitive information, including background checks.
* Dependability, sound judgment, and a strong work ethic, with adherence to established policies and procedures.
* Flexibility and adaptability in a fast-paced environment with frequently shifting demands.
* Effective problem-solving skills when determining customer needs or reviewing licensing eligibility.
* Ability to perform repetitive tasks with consistency, accuracy, and sustained focus.
* Ability to…