PDX Customer Service Representative - PM Shift - Bilingual English​/Spanish

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

Department: Service Operations
Location: Portland International Airport (PDX) – Portland, OR
Shift: PM Shift | 3:30 PM – 10:30 PM
Hourly Pay: $21.75
Language Requirement: Bilingual in English and Spanish (Required)

VIP Hospitality LLC is seeking a dependable, customer-focused Bilingual Customer Service Representative (English/Spanish) to support afternoon and evening passenger operations at Portland International Airport (PDX).

In this role, you will assist incoming and outgoing domestic and international passengers by providing proactive, friendly, and solutions-focused service. You will help travelers navigate the airport, manage passenger flow, and maintain organized lobby and security checkpoint areas.

Working alongside PDX Terminal Operations, TSA, VIP Hospitality leadership, and other airport partners, you will respond professionally to passenger needs and help create a smooth, efficient, and welcoming travel experience.

Bilingual proficiency in English and Spanish is required for this position.

This position is specifically assigned to the PM shift, from 3:30 PM to 10:30 PM , with availability for scheduled weekends and holidays as operationally required.

• Greet passengers with a positive, approachable demeanor while maintaining a calm, respectful, and professional tone.
• Provide clear, accurate passenger assistance and directions in both English and Spanish.
• Proactively identify passengers who appear confused, delayed, or in need of assistance and provide timely guidance.
• Help travelers locate security checkpoints, appropriate lines, gates, and airport resources while supporting balanced passenger flow throughout the lobby.
• Monitor passenger queues, assist with line management, and identify potential congestion or service concerns before they escalte.
• Set up, adjust, and maintain stanchions and checkpoint queue layouts according to operational needs and approved procedures.
• Respond promptly to passenger questions and concerns, provide accurate information, and elevate issues when additional support is needed.
• Coordinate with PDX Terminal Operations, TSA, VIP Hospitality leadership, and other airport partners to support smooth checkpoint operations.
• Use radios and other approved communication tools to share clear, accurate, and timely operational updates.
• Support teammates during peak travel periods and adapt to changing passenger volumes, checkpoint needs, and assignments.
• Maintain a clean, organized, and professional presence in assigned areas while following applicable airport, TSA, Customs and Border Protection, client, and VIP Hospitality procedures and safety expectations.

• Bilingual proficiency in English and Spanish is mandatory. Applicants must be able to understand, speak, and communicate effectively in both languages in a professional customer service environment.
• Availability to consistently work the assigned PM shift (3:30 PM – 10:30 PM) , including scheduled weekends and holidays as required.
• Strong verbal communication and interpersonal skills, with the ability to provide clear directions and instructions to individuals and groups.
• A service-focused attitude with a commitment to treating every traveler with courtesy, integrity, and respect.
• Sound judgment, patience, and the ability to remain calm and professional during busy or stressful travel periods.
• Dependability, punctuality, and the ability to maintain a professional appearance and positive attitude throughout the shift.
• Willingness to learn PDX Airport's…