Program Manager

Proposed Start Date 11/16/2026 Classification Title Academic Services Rank N
- No Rank Working Title Program Manager Department 257001 - CEP CEPE Continuing & Profssnl Educ Position Number D98903 Representation AU - AAUP Renewable Renewable End date, if applicable Position FTE 1 Tenure Status N - not applicable

Brief Description of PSU/School/Dept

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands‑on learning experiences with hundreds of community partners.

More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree‑lined Park Blocks to the bustling Urban Plaza and state‑of‑the‑art science labs. We are proud of our world‑class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

This position serves as Program Manager of non-credit professional programs in the Center for Executive and Professional Education. The key responsibilities include, but are not limited to: program management, instructor talent management, enrollment management, and student advising.

• Schedule course offerings, using knowledge of market demand, participant needs, and instructor schedules, in order to maximize enrollments.
• Maintain oversight of accurate course and student records in Canvas Catalog (non-credit registration and learning management system) and other data management software.
• Assist instructors to develop course/program objectives and optimize content delivery in order to offer innovative, relevant, and competitive programs.
• In collaboration with the Assistant Director, use market and evaluation data to strategically improve course offerings and assist with open enrollment programs budget forecasting.
• Assist as needed in course delivery to ensure effective course administration and customer service.

• Respond to daily inquiries and meet with prospective students to provide advising support, with the goal of converting inquiries to program enrollments.
• Work with Assistant Director to set and meet enrollment goals. Collaborate with staff to manage and promote customer relationships in Hub Spot.
• Cultivate student relations using interpersonal and communication skills in order to ensure smooth program participation and high‑level student satisfaction.

• Recruit, assess and on‑board potential instructors. Maintain instructor relations, using interpersonal, communication, and negotiation skills, in order to ensure smooth program operation, presentation of dynamic programs, and high‑level instructor satisfaction.
• Provide feedback, and coach instructors as needed to maintain high instructional quality and positive learning outcomes.

• Plan and/or attend special CEPE programs and promotional events, using program knowledge and interpersonal skills, in order to gain a better understanding of customer needs.
• Develop relationships with and attend functions of current and potential professional and community organizations, in order to learn about current trends that can be applied to programs and in order to increase awareness of CEPE.
• Participate actively in administration of CEPE, using excellent interpersonal skills in order to help continuously improve motivation,…