Field Service Engineer

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

• Supporting our customers with onsite installations, repairs and preventative maintenance for assigned products.
• Primarily handling field service calls with limited supervision while working collaboratively with Shimadzu sales and tech support.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Proven ability to work with LC and GC instruments, from routine operation to troubleshooting and data interpretation.
• Excellent communication and customer relations skills.
• Willingness to travel at least 50% with a valid driver’s license.
• Associates or better in Electrical Engineering or related field. (Required)
• Bachelors or better in Chemistry or related field. (Preferred)

• Instrument – HPLC
  :
  Advanced
• Instrument – GC
  :
  Advanced
• Functional Expert
  :
  Considered a thought leader on a subject.
• Detail Oriented
  :
  Capable of carrying out a given task with all details necessary to get the task done well.
• Innovative
  :
  Consistently introduces new ideas and demonstrates original thinking.
• Team Player
  :
  Works well as a member of a group.
• Thought Provoking
  :
  Capable of making others think deeply on a subject.

• Base Salary: $75,000 to $77,000 annually (paid semi-monthly).
• Overtime and double time pay as a non-exempt position.
• Incentive plan: 10% of base salary based on company and service performance, paid semi-annually in April and October.
• Year-end discretionary bonus based on overall company performance.
• Company car with fuel card (personal use deducted $55 per pay).
• Company-paid cell phone, company property.
• Health benefits:
  
  Flexible Spending / Health Savings Accounts.
• Retirement Benefits:
  Matching 401K & Profit‑Sharing Program.
• Wellness Benefits:
  Pet Insurance, optional identity theft, legal pre‑paid and critical care buy‑up insurance.
• Work‑Life Balance:
  Generous, front‑loaded paid time off plan (10 vacation days, 8 personal days, 8 scheduled holidays, 3 floating holidays). Residents of California and Puerto Rico receive state‑mandated sick leave instead of personal days.
• Professional Growth:
  Clear pathways for career, leadership and personal development.
• Education Assistance:
  Tuition assistance program for graduate and undergraduate levels.
• Work Flexibility:
  Business casual dress, casual Friday.

Shimadzu Scientific Instruments is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please .