Field Service/Applications Engineer
Listed on 2025-12-19
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Engineering
Electronics Engineer, Manufacturing Engineer, Research Scientist, Electrical Engineering
Overview
Bruker is one of the world's leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.
ResponsibilitiesSUMMARY OF RESPONSIBILITIES:
The Field Service, System, and Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division. Bruker Nano Surfaces and Metrology manufactures the world's leading Cryo Dry Cleaning systems, Atomic Forces Microscopes, Stylus profilers, X‑Ray Metrology (XRR, XRD, XRF, XRI, TXRF), Mask Repair, non‑contact 3D optical microscope instrumentation, and Tribology systems. This technical role is responsible for customer direct post‑sale instrumentation and application support including: installation, basic user and application training, instrument diagnostics/fix, and post‑sale developed applications support.
Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
ESSENTIAL FUNCTIONS:
- Unpack and setup metrology equipment and instrumentation and interconnection of sub‑components and assemblies.
- Independently troubleshoot and overcome a wide range of start‑up issues using creative solutions to ensure the objectives are met.
- Qualification of the instrument and accessories using standard customer samples.
- Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.
- Form and drive team of senior internal and external personnel when complex issue is outside of own area of expertise using engineering problem solving methods (8D, 5 Why's, Ishikawa diagrams, etc.)
- Create and maintain record of activity in support database
- Basic maintenance and calibration of instrument and accessories
- Re‑certification of instrument using both Bruker and customer samples.
- Teaching Theory of operation and training new users on instrument operation
- Demonstration of instrument ability on Bruker or customer samples, applying professional experience, judgement and industry statistical practices to enable new applications
- Provide post‑sale user and application training and support samples leveraging industry experience and soft skills to fully enable customers on the instrument.
- Work with customer on in depth application needs and locate potential new applications. Autonomously work with the factories to develop these solutions.
- Establish and enhance customer relations and drive additional Bruker business including service producs.
ENVIRONMENTAL REQUIREMENTS:
- Travel both domestically and internationally for both training and customer support as needed
- Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments
- Must have & maintain valid driver's license
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process. Proven understanding of engineering problem solving methods,…
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