Technical Product Support Specialist

Technical Product Support Specialist

Join HORIBA’s North American Semiconductor group in Portland, OR as a Technical Product Support Specialist and build cutting‑edge solutions for the semiconductor industry.

In this hybrid technical and customer‑facing role you will provide product‑management support, enable sales, engage customers, and collaborate cross‑functionally. You will travel regionally and internationally, work closely with engineering, sales, and marketing teams, and help shape the product roadmap through market insight and customer feedback.

• Product Management Support
  • Assist the Product Manager with product planning, roadmap execution, and market introduction activities.
  • Gather customer and market feedback to support product improvement and next‑generation development.
  • Help prepare business cases, competitive analyses, and product positioning materials.
• Technical Sales Enablement
  • Travel with regional sales teams to provide technical expertise and demonstrate products to customers.
  • Support customer meetings, trade shows, and technology workshops by presenting the technical and application benefits of HORIBA metrology solutions.
  • Collaborate with engineering teams to translate customer requirements into actionable product specifications or configuration guidance.
• Customer Engagement & Market Insight
  • Develop and maintain strong working relationships with customers and channel partners.
  • Participate in technical discussions to identify and clarify application opportunities for HORIBA solutions.
  • Collect market intelligence on competitors and emerging technologies to inform product strategy.
• Cross‑Functional Collaboration
  • Coordinate with engineering, service, and marketing teams to ensure alignment across product activities.
  • Support technical documentation, user manuals, and training resources to enhance customer experience.
  • Contribute to global communication between regional offices, manufacturing, and R&D for product alignment and planning.

• Bachelor’s degree in engineering, physics, materials science, or a related technical discipline, or 8+ years’ experience in a similar field.
• 3–7 years of experience in semiconductor equipment, metrology, or a related technical field.
• Exposure to customer‑facing roles such as applications engineering, field support, or product support.
• Understanding of semiconductor manufacturing processes (lithography, deposition, etch, inspection/metrology).
• Familiarity with metrology and inspection techniques, including Raman spectroscopy, laser‑scattering, ellipsometry, AOI, photoluminescence, or X‑ray metrology.
• Ability to interpret process flows, system specifications, and engineering drawings.
• Proficiency with data analysis tools, CRM systems, and Microsoft Office.
• Strong communication and presentation abilities, with confidence explaining technical topics to diverse audiences.
• Collaborative mindset and ability to work effectively across departments and cultures.
• Self‑starter with curiosity to learn and initiative to contribute beyond assigned tasks.
• Willingness to travel domestically and internationally (approximately 30–40%).
• Comfortable working in a dynamic, fast‑paced, and globally integrated environment.

• Competitive salary range of $85,000 to $120,000 per year.
• 401(k) plan with company match.
• Health, dental, vision, and disability insurance.
• Supplemental life insurance and employee assistance program.
• Paid holidays, vacation, and sick leave.
• Flexible spending accounts, educational reimbursement, and commuter benefits.

Send your resume and letter of interest through our Career Center or by email to (Use the "Apply for this Job" box below). or call (800) 446‑7422 for assistance.

HORIBA is committed to supporting individuals with disabilities and will provide reasonable accommodations.

EEO/Veteran Status/Disabilities.