Collections Analyst; Temporary

Reporting to the Global Collections Manager, the Collections Analyst will be responsible for timely collections across a portfolio of accounts, including fostering relationships with strategic accounts and internal cross‑functional partners. This person is a key player in collaboration to maximize revenue and cash flow, minimize bad debt exposure, while focusing on the customer experience. Additionally, you will aid the Accounts Receivables team with key projects to obtain customer contact information and sales tax exemption certificates.

The ideal candidate is a proven strong communicator and creative problem solver.

• Monitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policy.
• Influence and hold customers accountable to payment terms; drive toward positive key performance indicators (Aging, Days to Pay, DSO).
• Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs.
• Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between Twist and the account.
• Apply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as needed.
• Communicate risks and key account information or behavior changes to leadership and cross‑functionally as appropriate.
• Recommend and prepare bad debt write‑offs, ensuring all supporting documents are included for approval.
• Prepare weekly 60+ Day past‑due report commentary for leadership visibility.
• Participate in collection projects which improve collection results, DSO and delinquency.
• Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best‑in‑class practices.
• Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past‑due receivables.
• Keep a pulse on account‑related industry trends and marketplace financial performance to elevate account analysis and drive areas of concern or deterioration.
• Participate in fostering teamwork and collaboration built on mutual accountability and respect.

• Bachelor’s or Associate’s degree in a relevant field, or 2‑3 years of proven experience in commercial collections.
• SAP experience preferred.
• Strong problem analysis and solving skills.
• Strong communication skills, both written and verbal. Ability to effectively articulate and “tell the story” to all audience levels and influence others.
• Demonstrated process improvements and innovative thinking skills.
• Proven collection skills, negotiation skills.
• Ability to professionally manage difficult customer communications.
• Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets.
• Ability to contribute to objectives & goals.
• Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high‑tension situations comfortably.
• Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty.
• Track record of working effectively with peers throughout the organization.
• Drives business results through clear communication and collaboration.
• Well‑organized, extreme attention to detail and a self‑directed individual.
• Strong work ethic, unquestionable integrity.