Investment Services Associate

Investment Services Associate will directly assist OnPoint Investment Services department to reach and exceed established written program and service goals by performing all essential administrative functions and operational tasks.

• Provide frontline service for the department by handling incoming calls and walk-ins from clients, members and prospective clients.
• Drive new client acquisition by scheduling appointments via phone and in person with clients and prospects.
• Handle all in-coming leads via digital channels, i.e. web, lead management platform, email, etc.
• Process all required client account documents via Raymond James systems.
• Process all incoming checks the same day they are received.
• Proactively plan, collaborate and communicate with OnPoint Investment Services team to ensure ongoing level of quality appointments are scheduled to reach or exceed individual and organizational program goals.
• Input client information in database systems.
• Generate reports and enhance organizational productivity and effectiveness.
• Assist in the development and implementation of OnPoint Investment Services business and marketing plans both at the individual and program level.
• Proactively promote and support all aspects of OnPoint Community Credit Union in alignment with organizational goals.
• Work with credit union managers and branch staff to train and identify opportunities to refer members to WMIS.
• Assist Financial Advisors in completion of all compliance related tasks, training, and operational deadlines.
• Assist in the design and implementation of service and system policies that align with client needs and are consistent with the mission of OnPoint Community Credit Union.
• Ability to manage and execute projects as assigned by management.

• Strong technology and computer skills, i.e. ability to navigate between multiple screens and applications, troubleshoot laptop and connectivity issues, experience with Microsoft Office (Excel, Outlook, Word)
• Strong work ethic and goal orientation
• Ability to make decisions and exercise prudent judgment
• Excellent verbal and written communication skills including excellent business writing communications via email.
• Strong telephone presence and ability to communicate effectively via telephone
• Basic understanding of investment and insurance products
• Must be highly organized. Ability to prioritize and handle multiple tasks simultaneously, and in some cases, with short deadlines and without sacrificing accuracy or efficiency.
• Must work well as a team & independently
• Must be results–driven
• Must be timely & punctual in order to meet strict industry deadlines
• Demonstrates strong critical thinking skills, decision-making skills, and exercises prudent judgement in all problem-solving.

• Must possess State Drivers’ License
• High school diploma or GED, required
• College degree, preferred
• FINRA Series 6 or 7 License, preferred
• State Life & Health Insurance license, preferred
• Experience in financial services or banking industry, preferred

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Securities and investment advisory services are:

Securities offered through Raymond James Financial Services, Inc., Member FINRA / SIPC. Investment advisory services offered through Raymond James Financial Services Advisors, Inc. OnPoint Community Credit Union and OnPoint Investment Services are not registered broker/dealers or registered investment advisers, and are independent of Raymond James Financial Services, Inc. and Raymond James Financial Services Advisors, Inc.

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