Permit Center - Permit Technician Assistant

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Job Summary This position serves as first contact for customers (citizens, developers, etc.) regarding the requirements, policies and procedures of land-use and building permits and related technical services and information. Serves as a liaison between the public and technical/professional staff.
Provides general information about other divisions within the department to customers and refers them to appropriate outside agencies as necessary. Emphasis is on providing comprehensive customer service to ensure accurate and efficient response to requests. Customer contact occurs by walk-ins, phones, electronic mail, and postal mail. The customer service focus provides a foundation for all technical work and processes.
This position is represented by Local 307.# Qualifications
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* Education and Experience:

**** High school diploma or GED and two years of experience emphasizing intensive public contact, customer service, processing of technical work such as interpretation and explanation of complex regulations to customers.

Experience or training in building codes and permit processes or other aspects of planning, zoning review, code enforcement, or land development is highly desirable or any combination of education or experience which would demonstrate the ability to perform the work.
**** Knowledge of:
**** Laws, county codes, ordinances, and policies governing urban planning, land use and building codes; the objectives, principles, and techniques of urban and rural planning and land use control; land use and building permit processes, procedures and requirements; computer permit tracking system and geographic information systems (GIS) programs; standard office practices and procedures; business English; record keeping methods and procedures.
**** Ability to:  I
**** nterpret legal documents such as zoning codes, ordinances, resolutions, and legal descriptions; organize, record, and tabulate technical information; accurately explain policies, procedures, laws, regulations, codes and ordinances, both orally and in writing; read and interpret maps, drawing of plots, building sites, water and sewage systems; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations;

effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; operate standard office machines and equipment.
** SELECTION PROCESS
**** If you wish to upload a resume or other documents:
Resumes and documents must be attached together in the ‘Resume Upload’ section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
** Application Review (Pass/Fail) – An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement.  Top candidate(s) will continue in the process.

Employment References will be conducted for the final candidates and may include verification of education.

It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.

First review date:
January 9, 2026. This recruitment may close at any time on or after the first review date.# Examples of Duties
**** Duties may include but are not limited to the following:
**** Ensures customers receive friendly, comprehensive,…