PAS Specialist

PAS Specialist

US-OR-Portland

Requisition :

Position Category: Hospital/Clinic Support

Job Type: AFSCME union represented

Position Type: Regular Full-Time

Posting Department: CHH Oncology Clinic-Practice Support

Posting Salary Range: $23.63 - $31.98 per hour with offer based on experience, education, and internal equity

Posting FTE: 1.00

Posting

Schedule:

Monday-Friday, five 8-hour shifts

Posting

Hours:

Variable Hours

HR Mission: Healthcare

Drug Testable: No

The Patient Access Specialist (PAS) gathers and records required information about patients, provides customer services which includes confirming health insurance coverage, determining individual financial obligations, verifying that necessary authorizations for care have been obtained, scheduling physician office appointments, cancer treatment appointments, and ancillary appointments, and assisting patients in an office or practice setting. This position may be responsible for scheduling a high volume of complicated patient procedures and clinic appointments.

This position will serve as a liaison and information resources for physicians, nursing support staff, and coworkers, referring physician offices, patients and insurance companies on referral reqirements per diagnosis and service.

This role will be required to answer approximately 20% calls to the clinic, to schedule, transfer, or traige to a clinical team. This role will explain detailed complicated procedures to patients and answer any patient questions or concerns within scope. Works closely with other medicine/surgery clinics for appointment coordination. Works reschedule and wait lists when necessary;
Prepare and mail, fax, or email new patient information packets when necessary;
Direct patients to appropriate providers for other health care issues;
Enter patient information accurately into the electronic medical record when necessary.

• Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.
• Call Processing: Responsible for connecting the patient with the appropriate individual to progress their care in the clinic;
  Transfers calls to schedulers as needed, creates telephone encounters, contacts nursing coordinators, and pages providers and staff as needed per circumstance;
  Scheduling and managing of patient access to Oncology services ate telephone calls from patients in Epic which will include accurate documentation of requests for medication refills, complaints, general information inquiries and urgent health care concerns;
  Triage calls to the appropriate staff for patient care/needs assessment;
  Process call (answering, screening, routing, paging etc.) in a timely, polite, professional manner;
  Route calls to appropriate conclusion;
  Provide information to callers, including directions, addresses and hours of operation;
  Use schedules and departmental procedures to locate appropriate on‑call person for internal and external callers;
  Understand and process calls per departmental policy for each encounter type (ie refill, telephone, documentation, etc);
  Expected to take 20% of incoming volume of clinic calls. 60‑80 calls per day.
• Check‑in/Checkout: Checks out clinic, procedure, and infusion appointments. This includes, but is not limited to careful review of insurance benefits, demographic information, confirming insurance eligibility, and/or authorization. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and completed. Identifies and updates deductible payments, co‑payments,…