Patient Account Representative; AD

job location: river house - portland, or 97214, position type: full time, salary range: $22.00 - $25.00 hourly, job shift: day, title: patient account representative

location: nara river house - 211 e caruthers st, portland or, 97214

schedule: onsite, full time, mon-fri, 8:00am-4:30pm

wage range: $22.00 - $25.00 hourly

if you are a motivated and dedicated healthcare administrator seeking an opportunity to contribute to an organization making a positive impact, we want to hear from you!

at nara northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.

the mission of nara nw is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to american indians, alaska natives, and anyone in need.

we deliver services and support to native american and alaska native communities, helping individuals lead healthier, more fulfilling lives.

with over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives nara nw offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

the patient account representative provides exceptional customer service by reviewing patient statements, addressing account concerns, explaining insurance benefits and payment options, and assisting patients in navigating their financial responsibilities. This position works closely with patients, billing staff, and healthcare teams to ensure account accuracy and timely resolution of issues.

• answer a high volume of inbound patient calls with professionalism and care.
• communicate with patients to clarify account balances, explain benefits and provide payment plan options.
• review patient accounts for accuracy regarding insurance information, copay and/or deductible amounts, and any updates.
• verify patient insurance eligibility, benefits, and coverage requirements including medicaid, medicare, medicare advantage, sliding fee discount program, and ihs eligibility.
• work with billing specialists and front desk to resolve claim rejections or denials.
• review patient balances and research missing information.
• communicate effectively and professionally with patients, teammates and healthcare professionals and other staff.

• high school diploma or ged.
• minimum of 2 (two) years of experience in customer service, insurance verification, front office operations, or a related healthcare setting.
• experience using electronic health records (ehr) and practice management systems.
• knowledge of medicaid, medicare, medicare advantage, and commercial insurance plans.
• strong communication, problem-solving, and customer service skills.
• ability to pass pre-employment or for-cause drug screening.
• ability to pass criminal background and dmv checks.

15 paid holidays: new years day, martin luther king jr. Day, presidents day, memorial day, juneteenth, battle of little big horn, independence day, labor day, native american day, indigenous peoples’ day, veterans day, thanksgiving, day after thanksgiving, december 25th and your birthday!

• affordable medical, dental, and vision insurance through kaiser permanente
• 15 paid holidays (listed above)
• 13 paid days of sick time
• 13 paid days of pto (vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 life insurance & ad&d
• short term and long-term disability
• flexible spending account
• health…