Coverage Specialist

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support. If you're passionate about community impact, we invite you to join our team. Full Time Position Expected

Schedule:

Wednesday-Sunday, Overnight 11:00pm-7:00am

Purpose:

The Coverage Specialist provides real-time staffing support across New Narrative Residential Programs by maintaining scheduled availability to respond to last-minute coverage needs.

Coverage Specialists are assigned to a designated Residential Program and are intended to be activated to relocate to other Licensed Residential Programs when staffing needs arise. Coverage Specialists also serve as a resource for staff by providing guidance related to training, policies and procedures, documentation, and program resources. When scheduled, Coverage Specialists respond to live staffing requests through the designated phone line and Microsoft Teams, helping Residential Program Leaders address immediate staffing needs.

This is a direct service role. When working at a program, Coverage Specialists perform the same duties and provide the same services as a Residential Support Specialist.

Respond to real-time staffing needs across Licensed Residential programs and report to assigned sites following activation. Maintain scheduled availability and reliable transportation to support coverage needs during designated shifts. Provide direct participant support consistent with Residential Support Specialist expectations and program requirements.

Serve as a resource to On-Call Residential Support Specialists and Residential Support Specialist staff during scheduled shifts, providing guidance on policies, procedures, documentation, escalation protocols, and available resources. Identify training needs for follow-up by On-Call or program leadership. Support routine shift duties and site operations.

Actively engage with residents to support movement toward goals and transition planning using strength-based and person-centered approaches. Center resident experiences including maximum level of autonomy and personal rights. Actively participate in Team Based Care, including collaboration and participation in staff meetings. Provide hands-on support to residents as needed in completing activities of daily living and instrumental activities of daily living such as (but not limited to) attending appointments, completing household tasks, maintaining hygiene, maintaining continence, bathing, toileting, dressing, eating and managing medication.

Assist in crisis intervention utilizing nonviolent de-escalation techniques. Supports residents in navigating distress and conflict. Adhere to medication management protocol. Remains constantly alert to changes in medication. Responsible for meal preparation and providing opportunities for skills training. Provide and facilitates group activities and community engagement. Understand and comply with Oregon Administrative Rules which include Home and Community Based mental health services.

Facilitate fire drills and emergency procedures as assigned or as needed. Complete Safety and Sanitation Checklists twice monthly. Responsible for the health and safety of the house, seeing that the house is clean, orderly, and safe. This may include exposure to biohazardous or unsafe materials. Maintain the cleanliness of food storage areas, common areas, and employee office. Complete all shift duties as assigned.

Communicate maintenance and supply needs.

Complete required documentation accurately and within established timelines. Support the health, safety, cleanliness, and organization of assigned programs and follow applicable emergency, medication, infection prevention, and program-specific protocols. Communicate programmatic, safety, maintenance, supply, or other operational needs to appropriate leadership.

Remain awake, alert, reachable, and prepared to respond throughout scheduled shifts. Maintain access to reliable transportation. Attend and participate in required meetings and trainings. Complete tasks assigned by program, On-Call, or…