Phlebotomist II

Phlebotomist II

The Phlebotomist II plays a key role in providing high-quality specimen collection and processing services in a fast-paced clinical environment. This position assists with blood draws and other specimen collections, performs troubleshooting, supports training activities, and recommends workflow improvements to ensure accurate, efficient, and safe laboratory operations.

Responsibilities:

• Perform venipuncture and blood draws using straight needles and butterfly needles for patients across pediatric to geriatric age groups.
• Collect and store blood, urine, fecal, and other specimens in accordance with established procedures and protocols.
• Clearly and courteously explain the venipuncture and specimen collection process to patients to ensure understanding and comfort.
• Match laboratory requisition forms to specimen tubes and verify that all test requisitions or computer labels align 100% with the script or physician orders.
• Accurately label specimens, centrifuge, split, and freeze samples as required by specific test orders and protocols.
• Package specimens for transport, ensuring proper temperature control and placement in appropriate collection containers or tubes to maintain specimen integrity.
• Record maintenance data and perform decontamination procedures as required to support a clean and safe work area.
• Update patient information accurately in relevant systems and documentation.
• Answer telephone calls professionally and read laboratory results to satisfy inquiries in accordance with established guidelines.
• Understand and fully comply with OSHA and DEP regulations related to safety, handling, and transport of specimens.
• Attend annual department trainings and maintain up-to-date knowledge of procedures, regulations, and best practices.
• Provide excellent customer service to patients and clinical staff, maintaining a courteous and professional demeanor at all times.
• Contribute to workflow improvement by identifying issues, assisting with troubleshooting, and making recommendations to enhance efficiency.
• Support training activities by demonstrating proper phlebotomy and specimen collection techniques when requested.

Essential

Skills:

• Valid phlebotomy certification for the state of employment, where required.
• Minimum of 6 months of work experience performing venipunctures in a fast-paced laboratory or hospital setting.
• 12 years of experience in an outpatient or inpatient setting.
• High volume blood draw experience with patients ranging from pediatric to geriatric.
• High School Diploma or GED and 24 years of overall experience in a related medical or laboratory environment.
• Proficiency in venipuncture, blood draws, and specimen collection using straight and butterfly needles.
• Experience with specimen processing, including labeling, centrifuging, splitting, freezing, and packaging for transport.
• Ability to fully understand and follow physicians orders and laboratory requisitions.
• Proficiency with Microsoft Office Suite for basic documentation and communication tasks.
• Strong customer service skills with the ability to communicate clearly and courteously with patients and staff.
• Knowledge of and adherence to OSHA and DEP regulations and safety standards.

Additional Skills &

Qualifications:

• Certified Phlebotomy Technician (CPT) or equivalent credential.
• Experience working in both inpatient and outpatient clinical environments.
• Comfort working in a high-volume draw setting with diverse patient populations.
• Laboratory or medical environment experience with a focus on specimen handling and processing.
• Strong attention to detail and accuracy in labeling, documentation, and data recording.
• Effective communication skills for explaining procedures and handling telephone inquiries.
• Ability to participate in and benefit from ongoing department trainings and process improvements.
• Preference for candidates without primary plasma-only experience, due to the nature of the role.

Work Environment:

This role is based in a fast-paced clinical laboratory or hospital setting that handles a high volume of blood and specimen draws for patients ranging from pediatric to geriatric. The schedule is Monday through Friday on a closing shift, with start times ranging from 9:00 a.m. to 10:00 a.m. for an 8-hour shift, and the latest end time around 6:30 p.m. In addition, there is a Saturday shift approximately every four weeks, typically from 7:45 a.m. to 1:15 p.m. The environment involves frequent interaction with patients and clinical staff, use of standard phlebotomy and…