Director of Hospitality Operations - Takibi PDX

Director of Hospitality Operations - Takibi PDX

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect —how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

The Director of Hospitality Operations leads Snow Peak's food and hospitality operations, with primary focus on Takibi restaurant. Takibi, located at our Portland headquarters, expresses Snow Peak's outdoor lifestyle philosophy through food and hospitality - it's how we demonstrate our commitment to quality, craft, and community.

In this role, you'll drive Takibi's profitability and market reputation while exploring how food and hospitality can expand Snow Peak's reach. You'll work in coordination with our Executive Chef team in Japan and directly oversee Takibi's Service Manager and Executive Sous Chef who handle daily operations. Success means building Takibi into a recognized destination restaurant while developing food-related ventures and events that bring new customers to Snow Peak.

This role requires someone who already operates at a strategic leadership level in hospitality. You've led restaurant operations from a director or corporate position - guiding other managers, owning financial performance, developing systems, and connecting restaurant work to larger business goals. You lead with hands‑on presence, spending time on the floor during service to understand operations deeply, build team relationships, and identify issues early.

You're comfortable working cross‑functionally with brand and leadership teams, coordinating across cultures and time zones, making independent decisions, and being accountable for business outcomes.

• FLSA: Salaried, exempt
• Status: Full Time, Benefit Eligible
• Reports To: VP of Snow Peak USA
• Schedule: On‑site 5 days per week (45‑50hrs) with presence overlapping Takibi weekend operations (either Tuesday‑Saturday or Sunday‑Thursday)

• Balance priorities across three areas:
  1) operational excellence 40%,
  2) Takibi growth strategy 40%,
  3) future food and hospitality ventures for Snow Peak 20%
• Own Takibi's profit and loss, including financial targets, expense management, labor, budget, and profitability metrics
• Work with Snow Peak's Executive Chef team in Japan and executive leadership to establish long‑term objectives aligned with Snow Peak's mission and hospitality goals
• Lead food hospitality strategy, including guest experience standards, service model evolution, and expansion opportunities
• Provide regular operational, cultural, and financial updates to executive leadership and align objectives across Snow Peak departments
• Lead restaurant operations through both strategic oversight and active participation in key moments of service. Delegating routine execution to the Service Manager and Executive Sous Chef while remaining visible and engaged on the floor when needed.
• Define hospitality excellence standards, resolve escalated issues, and establish a culture of consistency, professionalism, and accountability
• Ensure critical processes have clear procedures (SOPs), regularly audit for compliance, and maintain all safety, sanitation,…