Guest Services Supervisor
Listed on 2025-12-27
-
Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Front Desk, Customer Service Rep
To quickly apply to this position, text SP4105 to
Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out‑of‑the‑ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far‑from‑stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
GUESTSERVICES SUPERVISOR
Around here, we have a reputation for being ridiculously friendly, helpful and accommodating—and nothing will tank that faster than lousy front desk service. That’s where you come in. As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.
What To Expect- Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
- Stepping in to complete daily hotel front desk tasks
- Assisting Guest Services Manager with monitoring performance and attendance
- Balancing daily paperwork:
Cash drawer, deposits, reconciling credit cards and submitting batches
- High School Diploma or equivalent
- Six to twelve years of related experience
- Demonstrated ability to contribute to a collaborative and diverse team dynamic
- Ability to quickly assess situations and create effective resolutions to problems
- Possess a passion to provide excellent customer service
- Proficient at fulfilling requests in a thorough and timely manner
- Excellent verbal and written business communication skills
As a Growing Company, Staypineapple Offers Plenty Of Opportunities. If You Love Making a Positive Impact On The Lives And Experiences Of Others, Join Our Team. Plus, We Offer
- Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
- Hotel discounts
- Food & Beverage discounts
- Learning & growth opportunities
- Special events & celebrations
Pay: $22.28 per hour
Status:
Full Time
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Strategy/Planning and Information Technology
Industries:
Hospitality
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).