Residence Inn Portland - Front Desk Agent

Residence Inn Portland - Front Desk Agent Address 9301 Ne Cascades Pkwy, Portland, OR, 97220

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Offering free shuttle service to nearby Portland International Airport, this hotel offers free Wi‑Fi. From the on‑site MAX Light Rail station, downtown Portland is minutes away. The Residence Inn by Marriott Portland Airport at Cascade Station has large suites with separate sleeping and living areas. The kitchen is equipped with stove, dishwasher and conventional oven. The 32 inch flat‑screen TV has cable channels.

Guests can go for a swim in the indoor saltwater pool or relax in the hot tub. The on‑site fitness center comes with cardio equipment and free weights. The hotel serves an extended hot breakfast buffet every morning. Guests can mix in with other guests at the social evenings, which are organized 3 times a week.