Residence Inn Portland - Director Housekeeping

The Director of Housekeeping provides strategic and operational leadership for all housekeeping functions, including guest rooms, public areas, laundry operations, and back-of-house spaces. This role is responsible for maintaining exceptional cleanliness standards, driving guest satisfaction, developing high-performing teams, managing labor and departmental resources, and ensuring compliance with safety and operational standards. Through effective leadership and collaboration, the Director of Housekeeping plays a critical role in protecting the hotel's reputation, enhancing the guest experience, and achieving overall business objectives.

• Housekeeping Operations Management:
  Lead all housekeeping functions, including guest rooms, public spaces, laundry operations, and back-of-house areas. Establish operational standards, monitor execution, and ensure cleanliness, consistency, and efficiency across all areas of responsibility.
• Quality Assurance & Guest
  
  Experience:
  
  Drive service excellence by ensuring the hotel consistently delivers a clean, safe, and welcoming environment for guests. Monitor quality standards, guest feedback, special requests, and property appearance to support guest satisfaction and brand performance.
• Workforce Leadership & Team Development:
  Provide leadership, coaching, performance management, and development for housekeeping managers and associates. Foster accountability, engagement, and continuous improvement while building a strong leadership pipeline within the department.
• Labor, Inventory & Financial Stewardship:
  Manage labor costs, scheduling, payroll productivity, inventory controls, purchasing activities, and departmental expenses. Utilize operational and financial data to maximize efficiency while maintaining service and quality standards.
• Safety, Security & Regulatory Compliance:
  Oversee department compliance with company policies, safety programs, security procedures, key control standards, emergency preparedness requirements, and operational regulations. Promote a culture focused on associate safety, asset protection, and risk mitigation.
• Cross-Department Operations & Property Support:
  Partner with hotel leadership, engineering, front office, and other departments to ensure seamless operations and consistent service delivery. Support property-wide initiatives, communicate operational priorities, and contribute to overall hotel performance.

• 5+ years of progressive housekeeping, hotel operations, or related leadership experience.
• Previous experience leading, coaching, and developing management and frontline teams.
• Strong operational, financial, and workforce management skills, including budgeting, labor management, and productivity analysis.
• Knowledge of housekeeping operations, safety practices, service standards, and regulatory compliance requirements.
• Excellent communication, problem-solving, organizational, and decision-making abilities in a fast-paced environment.
• Proficiency with Microsoft Office applications, operational systems, and reporting tools; valid driver's license if required by the property.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Offering free shuttle service to nearby Portland International Airport, this hotel offers free Wi-Fi. From the on-site MAX Light Rail station, downtown Portland is minutes away. The Residence Inn by Marriott Portland Airport at Cascade Station has large suites with separate sleeping and living areas. The kitchen is equipped with stove, dishwasher and conventional oven. The 32 inch flat-screen TV has cable channels.

Guests can go for a swim in the indoor saltwater pool or relax in the hot tub. The on-site fitness center comes with cardio equipment and free weights. The hotel serves a extended hot breakfast buffet every morning. Guests can mix in with other guests at the social evenings, which are organized 3 times a week.