Senior User Experience Designer

## Senior User Experience Designer At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
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* Summary:

** Join us at Portland General Electric as we redefine what it means to serve 900,000 customers with safe, affordable, reliable, and increasingly clean energy. As a Senior User Experience Designer, you’ll be at the forefront of shaping how customers engage with the essential services that power their lives—designing intuitive, accessible and meaningful digital experiences that make energy easier to understand and manage.

You’ll collaborate across disciplines such as marketing, customer service, technology, data and delivery to ensure every digital touchpoint reflects our customer experience strategy, brand promise and energy mission. From concept through implementation, you’ll lead with empathy, curiosity and design excellence, helping translate complex systems into frictionless human experiences. This is a unique opportunity to bring your creativity and technical expertise to a purpose-driven organization, where your work directly contributes to delivering safe, affordable, reliable and increasingly clean energy for all.
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* What you’ll do:

*** Design with impact:
Lead the design and implementation of customer-facing digital interfaces that deliver simple, engaging and trustworthy experiences across all platforms.
* Champion the customer:
Translate insights from customer research, usability testing and behavioral data into intuitive design solutions that meet real customer needs.
* Collaborate to align:
Partner with teams across the business to ensure each experience reflects our brand, customer promise and business objectives.
* Advocate for excellence:
Promote design thinking and user-centered principles across teams; mentor others to elevate design quality and consistency.
* Drive with data:
Analyze and share insights into customer behavior and preferences, using data to inform design priorities and measure impact.
* Lead from concept to launch:
Manage end-to-end UX efforts for digital initiatives—scoping, stakeholder engagement, design execution, implementation and continuous improvement.
* Partner strategically:
Collaborate with internal teams and vendors to bring digital design concepts to life, ensuring all deliverables meet scope, quality and performance expectations.
** Who you are:
** You’re a systems thinker and creative problem solver who thrives on making complex information simple, clear, and human. You have an eye for detail, a passion for improving everyday experiences, and the ability to balance business goals with customer needs.

You bring:
* 8+ years of UX or product design experience (enterprise or customer-facing platforms preferred)
* Advanced design and prototyping skills (Figma, Sketch, Adobe XD, etc.)
* Proven experience designing responsive web and mobile interfaces grounded in usability, accessibility, and customer trust
* Strong analytical and storytelling skills, using insights to influence strategy and design decisions
* Collaborative mindset—able to work fluidly across product, engineering, data, and business teams
* A portfolio that demonstrates your ability to turn complex problems into intuitive, elegant digital solutions
** EDUCATION/EXPERIENCE/CERTIFICATIONS**
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* Education:

** Requires a bachelor's degree in graphic design, marketing, computer science or other related field or equivalent experience.
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* Experience:

** Typically eight or more years in digital user experience or a combination of software development and graphic design or marketing. Software development experience strongly preferred.
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* Certifications:

** User experience certification from a regionally accredited college or university a plus. Professional…