Delivery Manager

About Us

Abacus Insights is changing the way healthcare works for you. We’re on a mission to unlock the power of data so health plans can enable the right care at the right time—making life better for millions of people. No more data silos, no more inefficiencies. Just smarter care, lower costs, and better experiences.

Backed by $100M from top VCs, we’re tackling big challenges in an industry that’s ready for change. And while GenAI is still new for many, we’ve already mastered turning complex healthcare data into clear, actionable insights. That’s our superpower—and it’s why we’re leading the way.

Abacus, innovation starts with people. We’re bold, curious, and collaborative—because the best ideas come from working together. Ready to make an impact? Join us and let's build the future, together.

We are seeking a client-focused Delivery Manager to join our dynamic team at Abacus Insights. In this role, you will act as the primary delivery owner for assigned clients, guiding them through the full lifecycle of solution delivery and ensuring measurable business impact. You will have the opportunity to shape how Abacus creates value for clients, modernize delivery practices with automation and GenAI tools, and build trusted relationships across client and internal teams.

As part of a rapidly growing company at the intersection of healthcare and technology, you will influence process improvements, champion transparency, and drive operational excellence.

You will lead client conversations, clarify business priorities, understand use cases, and coordinate with Implementation PMs, Client Success Directors (CSDs), Product and Engineering to align scope, timelines, and capacity. This is an exciting opportunity to make a direct impact on client outcomes, delivery quality, and the future of healthcare data.

Location Requirement: This role is primarily remote; however, candidates must reside in the Pacific Northwest and be within driving distance of Portland, OR. Occasional onsite presence at the client’s headquarters in Portland, Oregon will be required.

• Act as the primary delivery owner for assigned clients, managing end-to-end delivery outcomes.
• Proactively identify opportunities to create value beyond the contract, strengthening client partnerships.

• Align scope, timelines, risks, and capacity across Implementation PMs, CSDs, Product, and Engineering, driving cross-team collaboration and accountability.
• Own forecasting, capacity asks, and resource planning for the account, partnering with offshore teams to optimize resource allocation.
• Ensure compliance with stage-gates, SOWs, change requests, and delivery governance.
• Leverage automation and GenAI tools to streamline reporting and improve transparency.

• Maintain account-level delivery plans, RAID logs, and ensure cross-team alignment on priorities and risks.
• Drive delivery execution, unblock teams, elevate proactively, and ensure commitments are met.
• Run regular client governance, status meetings, and risk/issue reviews, maintaining a strong client presence and trust.
• Manage delivery-related escalations and represent Abacus in all delivery forums.

• Lead client conversations, clarify business priorities, understand use cases, and translate them into delivery expectations.
• Champion client feedback loops to enhance satisfaction and retention.

• Coordinate closely with Implementation PMs to ensure all project management (task tracking, Scrum ceremonies, day-to-day execution), while you retain ownership of client relationships, strategic decisions, and critical thinking onshore.
• Partner with CSDs on commercial strategy and monitoring client engagement.
• Align internal teams (Product, Engineering, Delivery) with client objectives and value metrics.

• Delivery Manager Key KPIs:
  • High quality delivery of all products and services.
  • On-time delivery of committed milestones.
  • Zero surprise escalations.

• 10+ years of progressive experience in program, project, or delivery management within enterprise software, SaaS, or…