IT Systems Administrator

Summary

Description:

The Systems Administrator is responsible for supporting the university’s IT helpdesk, systems, and infrastructure. This position works closely with the Assistant Director of IT to plan and coordinate the installation, testing, maintenance, operation and troubleshooting of servers, network equipment, and software solutions. The primary responsibilities include: (1) managing user accounts/permissions, (2) resolving Tier 1 and Tier 2 helpdesk tickets, (3) systems administration, and (4) managing moves, adds, and changes to the phone system.

This position also serves as a backup to support the university’s network equipment (firewalls, switches, phone systems, wireless, etc.).

Systems Administration

• Administer Active Directory, Azure Active Directory, Group Policy, DNS, DHCP, WSUS, SSO authentication, Office 365 and Exchange, Barracuda Cloud Email Security and Archiving, VMware, Veeam Backup and Replication, Paper Cut, PRTG, etc.
• Administer and maintain end user accounts and permissions
• Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system
• Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas
• Image, configure, deploy, administer and troubleshoot physical and virtual servers, including print servers, file servers, application servers, etc.
• Implement, maintain, troubleshoot and document backup and restore solutions for operating systems, databases, servers, and applications; ensure all servers and critical data are scheduled for backup; monitor the timely and successful completion of backup jobs; restore data as necessary
• Configure, deploy, administer and troubleshoot anti‑malware, anti‑virus, and software deployment servers; research available updates and patches to workstations and servers; schedule and communicate deployment schedules
• Routinely audit system logs to identify and correct performance problems

Helpdesk Support

• Answer phone calls and walk‑in requests related to technology issues and help users with issues; use work order system to create, track, and route requests for successful resolution
• Support Microsoft Windows workstations including operating system, hardware, network, and printing issues
• Create deployment images and coordinate software installation on workstations
• Recommend, schedule, and perform software and firmware installations and upgrades
• Maintain inventory database

Network and Telecommunication Support

• Implement security procedures and tools to ensure rigorous security measures are in place (PCI, FERPA, NIST, etc.)
• Audit, patch and provide recommendations to secure the network environment
• Provide support for the phone system including moves, adds, and changes
• Provide backup support to monitor, manage, configure and maintain network equipment including switches, firewalls, and wireless access points

Other

• Provide basic training and guidance to end users for technology hardware, software, and services
• Install uninterruptable power supplies; audit and test batteries; replace batteries as necessary
• Develop and maintain documentation and change logs
• Conduct research on emerging products, services and standards in support of systems software procurement and development efforts
• Work with suppliers to identify solutions and schedule remote and onsite support
• Be present in the office on a daily basis unless arrangements are made with the supervisor
• Contribute to the support and implementation of the Strategic Plan
• Participate in Warner Pacific University professional development opportunities
• Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the university and abiding by the Employment Standards and Lifestyle Agreement
• Be inclusive and sensitive in terms of human relations and human differences, in regard to areas of national origin, ethnicity, culture, gender, and disabilities
• Perform other duties as assigned

• Three years of experience analyzing, installing, monitoring, maintaining, and troubleshooting servers, and customer support experience
• Three years of experience supporting…